I want to return/exchange my order. Can you collect it from my home?
Yes, we can collect your order!
If you'd like IKEA to collect your product from your home, you can request a pickup by contacting us.
Please note that if you're returning an item due to a *change of mind, a collection fee will apply — unless the item is faulty or damaged, in which case IKEA will cover the return cost.
The collection or return fee is based on the weight of the items, similar to our delivery charges.
*What does 'Change of Mind' mean?
You can shop with us either in-store or online. If you decide to return a product simply because you've changed your mind, we refer to this as a 'Change of Mind' return. We accept such returns for a refund within 365 days of purchase, provided the item is used within a certain extent and is returned in a saleable condition.
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