How many times can I exchange mattresses from IKEA?
Mattresses can be exchanged only once.
It takes time for you and your new mattress to get used to each other. That's why we give you 30 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress.
However, we will exchange the mattress only once during the 365-day period.
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Can I return my custom-made product or article?
We are not able to accept returns on custom-made products, unless faulty.
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Don't worry, we will help you retrieve your receipt from our system!
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I want to return/exchange my order. Can you collect it from my home?
Yes, we can collect your order!
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I bought a product more than 365 days ago and haven’t used the product, can I still make a return?
Yes, you can! And the amount will be refunded on an IKEA refund card.
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I want to return or exchange a mattress.
Mattresses aren't eligible for returns however if after a while you discover that it is too firm, too soft, or not suitable for you, just bring the mattress back and exchange it for another.
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If I return a product, how is it refunded?
Depending on the condition of the product, we will pay you back with the original payment method, or a refund card.
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