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I accidentally damaged my product while transporting/assembling it, what should I do?

IKEA Family members — Enjoy accidental damage protection on all purchases: always use your IKEA Family card at checkout and report any issues within 14 days!

If you are an IKEA Family member, you can benefit from a special guarantee against accidental damage when transporting or assembling products - and it's valid for any purchase. Here's how it works: 

1. Present your IKEA Family card when making your purchase.
2. In the unfortunate event of accidental damage during delivery or assembly, you can raise claim within 14 days of your purchase. IKEA will help you with exchange or refund process.
3. If you would like to bring the damaged products, to the nearest IKEA store, request to kindly fill Express return form and visit the store, for further details please contact us.

*Our co-workers can look up your membership using your contact number or email address (please ensure contact details are up-to-date on your account).

Important: Even if you're not yet an IKEA Family member, we're always happy to help! Register yourself now and avail the replacement of damaged part or product.

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