Dispatch and Delivery
Do you deliver?
Yes, we do! You can visit our store where you can arrange a home delivery service for the following day. For more information, click here.
When do you deliver?
If you arrange our home delivery in-store, the delivery will normally take place the following day.
Can I choose a delivery time?
If you arrange our home delivery in-store, the delivery will normally take place the following day. The delivery crew will contact you one hour before they are due to arrive.
Can I change my delivery date?
The original estimated date you receive is the earliest date we can get your order to you. It may be possible to deliver it at a slightly later date, on a day that’s more convenient to you. Please contact us as soon as possible if you require a later date.
How do I tell you about delivery restrictions?
To ensure the smooth delivery of your order, there are a few points we need to know about your address:
Will there be time to unload/load?
Are there any height, width or weight restrictions?
Are there any parking restrictions?
Are there any time restrictions?
Don't worry; we will always find a way, but to ensure delivery first time please let us know of any delivery restrictions in your area in plenty of time. If you think we may have difficulty accessing your property, please contact us.
Do you do next day delivery?
When you visit a store the majority of our deliveries will be within 48 hours, and normally next day subject to availability and the distance you live from the store.
What do I do if I have something missing from my delivery?
Please contact us as soon as possible.
When do we confirm delivery dates?
If you arrange our home delivery in-store, the delivery will normally take place the following day and the delivery crew will contact you one hour prior to delivery.
What delivery communication can I expect?
For deliveries booked in-store, you will receive a call one hour prior to delivery.