IKEA Claims
Sometimes, things don't go as planned.
Want to return or replace an IKEA product under its guarantee? You’ve experienced an issue with one of our services?
Whether you have problems with our products, quality or services, this page can help you understand how to make a claim at IKEA.
How to make a claim at IKEA
We have made our IKEA claims process quick, easy and accessible. We want to hear from you if you experience any quality or other product or service issues.
Whether you bought your IKEA product or service online or in a store, you can always either call us or come to the store to submit a claim. Please have your receipt at hand to make the process smoother. If you are missing something from a delivery you have received, have your order confirmation and/or delivery note at hand.
Household appliances
For any appliances claim, please connect with our suppliers who will help you to repair or replace your product. You can also order spare parts through the suppliers
Taskrabbit
IKEA has partnered with Taskrabbit, a network of independent ‘Taskers’ who can provide assembly services as soon as the same day for your IKEA purchases made online and in stores. For any support related questions connected with Taskrabbit, please go to Taskrabbit.
Frequently asked questions
Many of your claims-related questions will be covered on our Guarantees page. If not, please browse our FAQ page for all other queries.
General feedback
Want to tell us about issues at the checkout, a co-worker or about any other situation you’ve experienced with IKEA? Tell us, so we can resolve it right away.