Returns and Claims
Returns
Our belief is that everyone should be able to try our products at home – and to change their mind about them. That's why our IKEA 365-day return policy allows you to return any IKEA product to us – opened or unopened – within 365 days of purchase.
If you’ve changed your mind about a product, see our full Returns page about returning to an IKEA store, cancelling an IKEA order, returning to IKEA by post and having an IKEA return collected.
Claims
Have an issue with one of our products or services? Visit our IKEA claims page to find out how to tell us.
Our IKEA claims process can help you making a claim within a product's guarantee period. Many of our products also come with a guarantee, from 3 to 25 years, terms and conditions apply.
Spare parts
Missing a leg for your sofa? Need an extra hinge? Spare parts big or small, we’ve got you covered. Repairing rather than replacing your furniture is great for the environment and great for your wallet!