Can someone accept my delivery on my behalf?
If you are not available to accept your delivery, there must be an adult available who is capable of receiving a delivery on your behalf, and that you agree that we can rely on their instructions as if they were your own.
For more information, please see our Terms and Conditions.
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Was the article not helpful? Try one of the related articles below.
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What delivery options are there online?
We offer a range of delivery pricing according to your needs!
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Can I contact the delivery company?
You can contact DPD directly if you are receiving a parcel order. For a truck order, the delivery team will contact you approximately 1-hour before they're due to arrive.
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Can I get a faster delivery?
Yes, we may be able to offer next day delivery when ordering in store, and we also offer Express Delivery online at checkout.
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My delivery is late. Where is it?
Check out the delivery communications you should have got by SMS or email for an update, or go to the 'track my order' page.
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Will you contact me on the day of delivery?
We will aim to call you about an hour before we are due to arrive at your property.
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Do you offer delivery?
We offer a range of delivery options online and in store, such as our standard small and large orders, as well as Express Delivery and collection orders in store and with DPD.
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