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What if I am unable to redeem my IKEA gift card or refund card?

Ensure your gift card or refund card has sufficient balance and correct credentials. If you are still unable to redeem your card, IKEA support can assist in placing your order and resolving issues.

  • My gift card does not have a PIN number on the back of it 
    Older gift cards or refund cards may not have a 4-digit PIN number on the back, which is required for online purchases. These cards can only be used in IKEA stores. Gift or refund cards without a PIN number do not have an expiry date, so they can be used at any time.
     
  • The card number and/or PIN number are no longer fully legible 
    If the card number and/or PIN are not legible, it is unfortunately not possible to redeem the funds on the card. Any gift cards damaged in this way are no longer valid as a payment method, and these cards cannot be replaced or refunded.
     
  • The gift card or refund card balance has suddenly disappeared 
    When you add your gift card or refund card to an order, the required amount is reserved and removed from the balance. If you did not complete that order for any reason and want to try again, it can take up to 1 hour for the reservation to be undone and your balance to be restored. Wait until this time has passed and try placing your order again. 
Additional troubleshooting steps 
  1. To redeem your gift card or refund card, ensure there is sufficient balance on the card and verify that the card details are entered correctly. You can check your balance online or by write “Gift card balance” in the IKEA chat. You can also check the balance of your gift card and refund card in an IKEA store by speaking to a co-worker.
      
  2. If you have balance available but are still having issues, an IKEA coworker can assist you in checking the card balance and status. If the card is active, still valid, and has sufficient balance, a customer support representative can help resolve the issue.  
     
    You can contact IKEA support or request help from a co-worker in an IKEA store when you need help paying for the order with your gift card or refund card. 
 
 

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