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  • Do you offer finance options or interest-free credit?

    Unfortunately, we do not offer any finance or interest-free credit options.

  • What payment methods do you accept?

    In-store - We are pleased to accept all major credit and debit cards including VISA, VISA Electron, Mastercard, Maestro and Delta. You can pay using your payment card, or we accept Apple Pay and Android Pay. We also accept IKEA Home Card and IKEA Gift Cards. For now, we are not accepting cash payments or cheques. ​

    Online - We accept all major credit and debit cards including VISA, VISA Electron, Mastercard, Maestro and American Express. We also accept IKEA Gift cards and PayPal payments.

  • IKEA Home Card

    The IKEA Home card was a payment card previously offered by IKEA UK. Existing holders may still use their cards in UK stores. We do not accept payments with IKEA Home Card in Ireland.

  • How do I make a payment on the website?

    When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then acknowledge your order by email.

  • Verified by VISA, Mastercard SecureCode and Amex SafeKey (collectively known as 3d Secure)

    These are schemes that have been introduced by card issuers to help in the fight against online fraud and IKEA is now participating in these schemes along with a growing number of retailers. To verify your transaction you will be asked to enter your 3d Secure password. If you haven't already done so, you will need to register for 'Verified by Visa', 'Mastercard SecureCode' or ‘Amex SafeKey’ with your debit/credit card issuer.

    You can register either by visiting the card issuer's website directly or simply by placing an order online. You will automatically be referred to your card issuer's website to register during the checkout process. If you encounter problems with registration, please contact your card issuing bank directly.

    Once you have registered, whenever you shop online with any retailer that shows the 'Verified by Visa', 'Mastercard SecureCode' or ‘Amex SafeKey’ logos, you will have one more step in the shopping process. You will be taken to their debit/credit card issuers' website to enter your password before you are returned the checkout and complete the purchase. This ensures that only the person who enters the correct password should be able to shop online using your card.

  • What should I do if my card is declined?

    If you have checked the details you have entered and your billing address details match with those your card is registered to, then you should contact your card issuer or bank to find out why the transaction has been declined. We will only decline the transaction on the advice of the issuing bank, and we are unable to provide any details or reasons for this happening.

  • When am I entitled to claim a VAT refund and what do I need to do to obtain one?

    If you are purchasing goods in an IKEA Store you are entitled to claim a VAT refund when you are either:

    • Non EU resident
    • Registered for VAT in the EU, other than the UK.

    Non-EU resident

    If you are exporting purchases outside the EU you may be entitled to a VAT refund. If you are shipping the goods as freight please request an IKEA ‘VAT refunds for export outside the EU’ notice. If you are taking the goods with you as onboard luggage, you must request a ‘TaxFreeWorldwide’ receipt.

    Customers registered for VAT in the EU, other than the UKIf you are dispatching purchases back to an EU country where you are registered for VAT, please request either an IKEA ‘VAT refunds for overseas businesses elsewhere in the EU’ or for Irish customers, ‘VAT refunds for businesses in the Republic of Ireland’. Please note that refunds can only be made to the persons who originally purchased the goods and cannot be made to any UK residents. The notices will request evidence to qualify for a refund. IKEA must receive all necessary evidence within 3 months of the date of your purchase. If you are purchasing goods online via the IKEA website to be shipped directly abroad, then you may be able to claim back the VAT on the goods (VAT cannot be claimed for the delivery charges). You will receive a VAT receipt after placing your online order. This will be received in a separate email shortly after you receive your order confirmation email.

    For more information visit