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What can I do if my appliance is not working as it should?

If you have noticed a quality issue with your household appliance or it does not work as it should, you can report this directly to the manufacturer if the product is still under warranty.

Product quality and safety is a top priority for IKEA, and all products are carefully tested before they are sold. In addition to the 2-year legal guarantee, many appliances sold at IKEA are therefore also covered by an extended 5-year warranty through the manufacturer.By checking your order confirmation/receipt you can confirm if the product is still within guarantee. You can also log in to your IKEA Family account and go to "Purchase history" if you identified yourself as an IKEA Family member at the time of purchase.
Depending on the appliance and the issue, we recommend starting with the IKEA product support page. There, you’ll find troubleshooting guides and videos that explain how to handle common error codes and issues, which may help you resolve the problem on your own.  
If you’ve checked everything and your appliance is still not working properly, the next steps depend on who manufactured the appliance. You can find the manufacturer name, model, and serial number on the product information plate, usually located inside the appliance.  

If your appliance was manufactured by an external supplier

If the appliance was manufactured by an external manufacturer such as Whirlpool, Faber or Electrolux, you must contact the manufacturer directly. Make sure you still have your IKEA order number/receipt and the model and serial number of your appliance when you contact us.  
 

If your appliance was manufactured by IKEA 

If the appliance is an IKEA product, such as TILLREDA, please get in touch with IKEA Customer Service. You can proceed either in-store or online depending on what is most convenient for you:   
  • File a claim online. You can contact customer service online either via the resolution form, IKEA.fi/chat or by calling 09 3482 9400.

    A co-worker will be able to either arrange a home delivery with a replacement product when the item is available for delivery, or if you prefer, you can also get a refund. You will receive the refund to the original payment method used to purchase the product. Keep in mind that if you purchased the items by paying cash in store, then you’ll receive the refund to an IKEA digital refund card.  
     
  • Go to an IKEA store. You can also bring the appliance (if possible), along with your order number/receipt to your nearest IKEA store. Once you’re in the store, proceed directly to one of the Customer Service desks, usually located near the entrance/exit. If there is a safety risk for you to transport the product to the store, leave it at home. 

    A store co-worker will either be able to help you replace the appliance and give it to you to take home, providing there is available stock. You can check before going to the store that the product is in stock by requesting stock check through the chatbot. If the item is not in stock, or you cannot take it home yourself, a co-worker will be able to arrange a home delivery with a replacement product when the item is available for delivery. 

    Alternatively, you can also get a refund. You will receive a refund to the original payment method used to purchase the item. Keep in mind that if you purchased product by paying in cash at the department store, you will receive a refund on a digital refund card.

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