What to do in the event of a returned direct debit?
In the event of a returned direct debit, please contact our service provider directly.
You paid with girocard and now the resulting debit was not carried out by your bank?
Credit & Collections Service GmbH has been commissioned to collect the outstanding debt and is therefore your exclusive contact in this matter.
Please contact:
Credit & Collections Service GmbH (PAYONE)
Telefon: 02102 7704 166
(Mo–Fr: 8:00–16:00 Uhr)
E-Mail: [email protected]
Fax: 02102 7704 373
If a double debit has occurred due to a technical error, IKEA will automatically credit the amount within seven banking days.
Read moreIt's very easy. Simply fill out the return form online. You can choose whether you want to use the express return at the IKEA store or the free return by post in a parcel.
Read moreSimply prepare your return yourself online:
Read moreYou will receive your refund as soon as possible to the payment method you used.
Read moreIf you return your products or cancel an order, the refund will be issued using the same payment method you originally used.
Read more- Credit card - Debit card - Payment by direct debit
Read more