I would like to have my Shop & Go purchase delivered. How do I do that?
After payment, please go to our transport counter at customer service to arrange a delivery on your desired date.
That's Shop & Go.
Here you can download the app.
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Use the designated Shop & Go checkouts to register your QR code and complete your payment.
Read moreMost IKEA products can be delivered, but they cannot be delivered to P.O. Boxes, unsafe locations, or to addresses outside [country]. Delivery availability depends on your location, order size, and product type, as some fragile, oversized, or seasonal items may have restrictions. To ensure a smooth delivery, provide accurate address details and any relevant access instructions when placing your order.
Read moreIKEA offers Home Delivery, Parcel Delivery, and Click & Collect. Home Delivery includes 'To The Door' and 'In The Home' options. Parcel Delivery is ideal for smaller items through post and Click & Collect allows you to pick up your order from an IKEA store or Collection Point.
Read moreRegardless of whether you have used Shop & Go for your purchase or not, you still have the option of exchanging or returning products to our customer service.
Read moreChanges to your delivery depend on how your products are delivered to you.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
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