Why is my preferred pick-up point unavailable?
Depending on stock levels, your preferred pick-up point could be unavailable at times. Check back the next day.
The availability of items and free capacities in our pick-up stations may vary. You can check again the next day if your desired items are available or book a delivery.
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Was the article not helpful? Try one of the related articles below.
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Why can't I buy a product online that says it’s in stock in the store?
The store stock is most likely low, and the remaining items are predicted to be sold out by the time they would be able to pick them for online purchases. Please check the product page to see the stock status or visit us in store.
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Can I split an order and have it delivered to two addresses?
One order can only be delivered to one address. Separate orders can be placed for other addresses.
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Can I open the pick up box multiple times?
You can open and close the pick up box several times within 1 hour.
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I have cancelled my Click & Collect order. When will I receive my refund?
You will receive your refund as soon as possible sent to the payment method you originally paid with.
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Will I be able to change my Click & Collect date later?
You can easily change your Click & Collect date through your customer profile.
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Can I pick up my Click & Collect order earlier?
We cannot guarantee that your order will be ready sooner.
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