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How can I raise a claim online?

Use our self service and claim online.

If an item from your delivery is damaged, click here to use our self service and follow these simple steps:

  • Log into your customer account and navigate to your purchase history. 
  • Click on the affected order and then on “raise a claim” in the menu.
  • Select the affected item(s), indicate the condition of the parcel and choose your desired solution (“Collection and exchange” or “Collection and refund”). 

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