How can I submit an IKEA complaint online?
Received a damaged IKEA product? With our Self Service, you can submit your complaint online quickly and easily. Find out more.
Have you received a damaged product and would like to submit a complaint? With our Self Service, you can do this quickly, easily and online, without waiting.
How it works
- Log in to your customer profile and go to “Purchases & Orders”.
- Select the affected order.
- In the menu, choose “Complaint for products that were damaged”.
- Select the affected item and enter the condition of the package.
- Choose your preferred solution: “Collection & exchange” or “Collection & refund”.
- Confirm your details – done.
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