Skip to main content
EN ATEnglish

How long do I have to make a claim after a delivery?

At IKEA we believe in a generous complaints policy.

So we offer you the option to report damaged goods or purchases up to 7 days later (14 days as IKEA Family member). This also applies to missing products. 

Please note: Returns and claims can only be made with proof of purchase (invoice, order number or your IKEA Family Card if you used it at the time of purchase). Excluded are mattresses (which can only be returned within the 90-day sleep trial period) and electrical appliances (which are only accepted in unused condition; unused = not connected).

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Are there products that are excluded from the return policy?

    You have 365 days to live with our products and return them if they do not meet your expectations and have been moderately used.

    Read more

  • Can I also return items from the Second Life Shop?

    Yes, items from the Second Life Shop can also be returned.

    Read more

  • When will I receive my refund?

    Usually you will receive your refund within a few working days.

    Read more

  • What happens to my used returned piece of furniture during the "IKEA Second Life" service?

    We will check your piece of furniture and then mark it with the note "IKEA Second Life".

    Read more

  • Can I return commercially used products to IKEA?

    There are limited options for business network customers to return items.

    Read more

  • How can I return an item at the store?

    At IKEA you have 365 days to change your mind and return items. For mattresses we offer a 90-day sleep trial. You can return items whether you bought them online or in store.

    Read more