How long do I have to make a complaint about my IKEA delivery?
Did your delivery arrive damaged or with an item missing? Find out when you should report your IKEA complaint.
You can generally report defects within the statutory 2-year warranty period, provided the defect already existed when the goods were handed over. Please report any damage or missing items as soon as possible after receiving your delivery so that we can help you quickly. This also applies to missing products.
Please note that a defect can only be taken into account if it was already present at the time the goods were handed over.
Important information about complaints
Returns and complaints are only possible with proof of purchase.
Exceptions apply to:
- Mattresses (these can only be returned as part of the 90-day mattress trial)
- Electrical appliances (these can only be returned in their original packaging)
Related topics
- How can I submit an IKEA complaint online?
- I’ve lost my IKEA receipt – can I still make a complaint?
- How long does it take to process my IKEA complaint?
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