I have a return or complaint with IKEA, what happens to my Klarna invoice?
Find out what happens to your Klarna invoice after a return or complaint and how to pause your payment in the Klarna app.
1. Inform Klarna about your return or complaint
Please inform Klarna as soon as possible about your return or complaint.
You can pause your invoice:
- directly in the Klarna app
- or via the link in your Klarna invoice
2. Report it in the Klarna app
Open the relevant invoice in the Klarna app and select:
- “Report a return”
- or “Report a complaint”
This informs Klarna about the ongoing return or complaint and allows your invoice to be paused accordingly.
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