Why is my order separated into multiple deliveries?
It may happen that we send your order from different locations to reduce waiting time.
IKEA has multiple warehouses and it may happen, that your order consits of items from different locations. Thus your order can be split into multiple deliveries to reduce waiting times. This means different routes to the same destination. But even if that is the case, you can follow the status of your order as usual.
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We want you to receive your products as soon as possible. Some products may however be stocked in-store and others in warehouses, which impacts delivery.
Read moreFirst, check whether your kitchen order is being delivered in multiple shipments or whether several items are packed in the same box.
Read moreIf you are missing items from your order, we suggest that you first review your list of purchased items (or order confirmation) and open all boxes, as several items might come in one box. You can also head to Track & manage my order to ensure your order has not been split into multiple deliveries. If you still notice that you are missing an item, contact us through phone or chat during our opening hours. Please have your order number available, so that we can resolve your inquiry as efficiently as possible. If you prefer, you are of course also welcome to visit the Customer Service department at your nearest IKEA store.
Read moreCheck if another delivery or collection option is available.
Read moreClick & Collect is only available when an item is in stock at your selected IKEA store. Check availability and explore alternatives such as home delivery.
Read moreIf you're expecting a parcel delivery, you can apply for a drop-off authorization. Unfortunately, this is not possible in the case of a truck delivery.
Read more