Can I contact the IKEA delivery provider directly?
Find out whether you can contact the IKEA delivery provider directly and how to track the status of your order online instead.
Our delivery providers cannot be contacted directly by customers.
How can you find out where your delivery is?
You can easily check the current status of your order online:
- Log in to your customer account.
- Select your order.
- Open shipment tracking.
There you can see where your delivery is currently located.
For truck deliveries
If your order is being delivered by truck:
- you’ll receive a fixed delivery date
- you’ll be contacted by phone around 30 minutes before arrival
Direct contact with the driver is not available.
Why is direct contact not possible?
Route planning is managed centrally by our transport partners. Direct calls could interfere with route planning and cause delays.
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