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What can I do if my IKEA appliance is not working as it should?

If you have noticed a quality issue with your household appliance or it is not working as it should, you can report this directly to the manufacturer – provided that the product is still within the guarantee period.

Product quality and safety are top priorities for IKEA. All products are carefully tested before they are sold. In addition to the two-year statutory warranty, many appliances sold by IKEA are covered by an extended five-year manufacturer’s guarantee.

1. Check the guarantee period first

You can check whether your product is still within the guarantee period using your order confirmation or proof of purchase.
If you used your IKEA Family card when making the purchase, you can also log in to your IKEA Family account and check under “Purchases/Orders”.

2. Try to solve the problem yourself first

Depending on the appliance and the issue, we recommend visiting the IKEA support page for household appliances first.
There you will find troubleshooting guides explaining how to deal with common error codes and problems. You may be able to resolve the issue yourself.

3. Identify the manufacturer of your appliance

If you have checked everything and your appliance is still not working properly, the next steps depend on who manufactured the appliance.
You can find the manufacturer’s name, model number and serial number on the rating plate, which is usually located inside the appliance.

4. Contact the manufacturer

Enter your article number on our IKEA website under “Appliance repair service and spare parts” in the “Find the manufacturer” section.
Once you click “Find a service partner”, the name and contact details of the relevant manufacturer will be displayed.

Please have the following ready when you call

  • your IKEA order number
  • the appliance’s model number
  • the appliance’s serial number
The manufacturer will arrange an appointment with you to inspect the appliance. It will then be decided whether a repair or replacement is possible.
Please note: A replacement is not possible without a prior inspection or a technician’s report confirming that the appliance needs to be replaced.

5. Do you need further support?

If you need further help, you can contact IKEA Customer Service:
  • enter “I would like to speak to a person” in the chat
  • or call 0800 081 100
 
 

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