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What can I do if my IKEA appliance is not working as it should?

If you've noticed a quality problem with your appliance or it's not working as it should, you can report it directly to the manufacturer – provided the product is still within the warranty period.

Product quality and safety is a top priority for IKEA and all products are carefully tested before they are sold. In addition to the two-year legal warranty, many appliances sold at IKEA are covered by a 5-year extended manufacturer's warranty. You can use your order confirmation or proof of purchase to check if your product is still within the warranty period. If you used your IKEA Family card when you made your purchase, you can also log in to your IKEA Family account and look under "Purchases/Orders".
Depending on the device and the problem, we recommend that you first use the IKEA support page (page is in German) for home appliances. You'll find troubleshooting guides that explain how to deal with typical error codes and issues. You may even be able to solve the problem yourself.
If you've checked everything and your device is still not working properly, the next steps will depend on who made the device. You can find the manufacturer's name, model and serial number on the nameplate, which is usually located inside the device.

Contact the manufacturer

Enter your item number on our IKEA homepage Electrical appliances repair service and spare parts (page is in German) under the item "Find out the manufacturer". As soon as you click on "Find a service partner", the name and contact details will come from the appropriate manufacturer.
When calling the manufacturer, please have your IKEA order number and the model and serial number of the appliance ready.
The manufacturer will make an appointment with you to check the device. After that, he will decide whether a repair or replacement is possible.
An exchange without a prior assessment or a technician report with the information that an exchange is needed here is not possible.
If you need more help, get in touch with our IKEA customer service, either via chat ("I want to talk to a human") or by phone on 0800 081 100.

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