Why are some items not available for Click & Collect?
The availability of items for Click & Collect depends on stock levels, product range status, system restrictions and the capacity of the pick-up station.
The availability of items for Click & Collect depends on several factors:
1. Stock level: The item must be available in sufficient quantities in the warehouse. An individual minimum stock level is taken into account to ensure that customers also have access to the item on site.
2. Discontinued status: Items that have been removed from the product line can no longer be offered for Click & Collect, even if stock remains.
3. System-side restrictions: Certain items, such as limited collections or special promotions, are subject to system-side restrictions and are therefore not available for Click & Collect.
4. Pick-up stations: The availability of items also depends on the capacity of the desired pick-up station as well as stock availability, especially for external pick-up stations such as storeboxes or partner stations.
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Check if another delivery or collection option is available.
Read moreWith Click & Collect you save time and energy. We collect your products for you and all you have to do is pick them up at a location of your choice.
Read moreYour purchase must be picked up within the scheduled time slot. If you do not pick up your order within this time period, your purchase will be refunded.
Read moreThe store stock is most likely low, and the remaining items are predicted to be sold out by the time they would be able to pick them for online purchases. Please check the product page to see the stock status or visit us in store.
Read morePlease contact our customer service as your goods will only be reserved for 24 hours. If your collection date is still in the future, you can change it via your customer profile.
Read moreIt is not possible to reserve items for later purchase by phone, email or online.
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