1. What do I do if an item from my delivery is missing or defective?
Please call us at 02-708-7999 for assistance. For parcel orders, any damage or discrepancy must be reported to IKEA within 24 hours after receiving the order.
2. How do I return or exchange an item?
Please call us at 02-708-7999 for assistance. Click here for our Return Policy.
If you would like to return your products in one of our IKEA stores (including Pick-up & Order Point), please bring along a printed copy of the tax invoice you received per e-mail after your purchase. Otherwise, we will not be able to process your requests.
For returns, please call us at 02-708-7999 for pick up arrangements.*
* Pick up fee applies
3. How soon will I receive my refund?
For credit card and debit card, refunds will be done via the initial payment mode. For other payment methods, you may choose to receive IKEA gift card or bank cheques via registered letter.
Please note that refund will be processed within 20 working days (Monday to Friday excluding public holidays), and the refund amount is subjected to conditions of the products.
