Customer Service

1. How do I place an order? 
These are general steps of your shopping journey with us: 
1) Choose your product, add to cart & amend quantity
2) Check order details
3) Confirm your shopping cart
4) Provide shipping & billing information
5) Choose payment options and finalize payment
6) You will see the payment transaction status on your screen
7) For successful transaction, we will email you the order confirmation shortly

2. Why are there products on the website that I cannot buy online? 
The majority of our IKEA product range is available at our online shop. However, only products with available stock will appear with the "BUY" button.

Check the status of your shipment. Just enter your Web Order Reference Number/tracking number to check real-time progress and detail of your shipment. Kindly note that it may take up to 24 hours for tracking data to be available.

1. How much would assembly service cost? 
Assembly fee is 7% of the original product retail price. This service is only available for truck delivery option and is also inclusive of installation of tip-over restraint for safety purpose (click here to find out more).
However, the service does not include electrical, plumbing and all other drilling works.  Click here to see details of the service.

1. What do I do if an item from my delivery is missing or defective? 
Please contact us via Line: @IKEAThailand for assistance. For parcel orders, any damage or discrepancy must be reported to IKEA within 24 hours after receiving the order.

2. How do I return or exchange an item? 
Please contact us via Line: @IKEAThailand for assistance. Click here for our Return Policy.

If you would like to return your products in one of our IKEA stores (including Pick-up & Order Point), please bring along a printed copy of the tax invoice you received by email after your purchase. Otherwise, we will not be able to process your requests. 

3. How soon will I receive my refund? 
For credit cards and debit cards, refunds will be done via the initial payment mode. For other payment methods, you may choose to receive an IKEA gift card or bank cheques via registered letter.

Please note that the refund will be processed within 20 working days (Monday to Friday, excluding public holidays), and the refund amount is subject to the conditions of the products.

If you want to share your feedback about any experience you have had in the store or with our website, mobile app, any of our services of with customer service:

1. Click here to be redirected to our Feedback page.
2. Answer three simple questions to share your feedback. Please share as much details as possible for the first question.