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Guarantees

We are confident in the quality of our products and many items are covered by guarantees. Below you will find a list of all our guarantees .

Guarantees
Guarantees

Good to know: Our guarantees start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.


Bathroom

GODMORGON furniture system

How long is the guarantee valid?

The guarantee for the GODMORGON products stated below remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture
  • GODMORGON legs

What is not covered under this guarantee?

  • This guarantee does not apply to TOLKEN counter top neither to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment.
  • This guarantee does not cover consequential or incidental damages.

Bathroom wash-basins and mixer taps

How long is the guarantee valid?

The guarantee for bathroom wash-basins and mixer taps purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10-year guarantee promise.

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly or replaced when worn out.
  • Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.

Bathroom shower mixers and accessories

How long is the guarantee valid?

The guarantee for the GODMORGON and ENHET products stated below remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase. We offer you a3-year guarantee for ÅBÄCKEN mist nozzle for mixer tap.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material andworkmanship in the following furniture:

    • GODMORGON and ENHET furniture
    • GODMORGON and ENHET legs

Bathroom shower mixers and accessories

How long is the guarantee valid?

The guarantee for the GODMORGON and ENHET products stated below remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase. We offer you a3-year guarantee for ÅBÄCKEN mist nozzle for mixer tap.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material andworkmanship in the following furniture:

    • GODMORGON and ENHET furniture
    • GODMORGON and ENHET legs

How long is the guarantee valid

The three (3) year guarantee is valid for the products below purchased at IKEA and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

BROGRUND and VOXNAN

  • Showerheads
  • Hand showers
  • Shower hoses
  • Riser rails
  • Shower shelves

VALLAMOSSE

  • Hand shower
  • Shower hose
  • Riser rail

KOLSJÖN

  • Hand shower parking bracket
  • Shower hose
  • What is not covered under this guarantee?

    • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris.
    • Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
    • This guarantee does not apply if the products have been used outdoors or in a corrosive environment. It also does not cover accidental damage.

Laundry

How long is the guarantee valid?

The guarantee remains in force for the number of years stated and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in materials and workmanship. 

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. 
  • This guarantee does not cover incidental or consequential damage.

Bedroom

Mattresses

How long is the guarantee valid?

The guarantee for mattresses remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in all mattresses. The guarantee covers split seams, damaged springs, broken handles, broken mattress base and substantial sagging.

This guarantee is to the benefit of the original purchaser of the product. It is not transferable.

Products not covered under this guarantee

This guarantee does not apply to

  • Mattress pads,
  • JESSHEIMmattress
  • RAHOLT mattress
  • Sofa bed mattresses
  • Children’s mattresses.

What is not covered under this guarantee?

This guarantee does not apply to products that have been stored or installedincorrectly, used inappropriately, abused, misused, altered, or cleaned usingthe wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, stainsor damage caused by impacts or accidents.
This guarantee does not apply if the product has been placed outdoors or in ahumid environment.This guarantee does not cover consequential or incidental damage

PAX/KOMPLEMENT wardrobes and interior organisers

How long is this guarantee valid?

The guarantee for PAX/KOMPLEMENT wardrobes and interior organisers remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames and shelf inserts for frames
  • Sliding doors and a sliding door mechanism
  • KOMPLEMENT interior organisers

This guarantee applies to domestic use only. The original purchase receipt is required as proof of purchase.

What products are not covered under this guarantee?

  • KOMPLEMENT insert for jewellery
  • KOMPLEMENT insert with 4 compartments
  • KOMPLEMENT insert with compartments
  • KOMPLEMENT divider for pull-out tray
  • KOMPLEMENT box
  • KOMPLEMENT drawer mat
  • KOMPLEMENT pull-out mirror with hooks.

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if products have been placed outdoors or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.

Kitchen

IKEA kitchen, appliance, sinks, taps, worktops, frames, fonts and fixed inside

METOD kitchen system has a 25-year guarantee.

This guarantee covers all the following parts of the METOD kitchen system:

  • Cabinet frames (except for VADHOLMA and TORNVIKEN)
  • Fronts
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • EXCEPTIONELL fully-extending push-to-open drawers
  • UTRUSTA shelves of tempered glass and melamine
  • Legs and plinth
  • Cover panels
  • Deco strips/mouldings
  • Worktops
  • Sinks (except FYNDIG sinks)

IKEA appliances have a 5-year guarantee.

This guarantee covers the following product:

  • UTRUSTA electric push opener

ENHET kitchen system and kitchen mixer taps have a 10-year guarantee.

This guarantee covers all the following parts of ENHET kitchen system:

  • Cabinet frames
  • Fronts
  • Cover panels
  • Hinges
  • Drawers
  • Shelves
  • Legs
  • FÖRVARA drawers
  • UTRUSTA wire basket
  • TORNVIKEN
  • VADHOLMA kitchen cabinet and furniture

Products not covered under 25, 10 or 5 years guarantee:

Knobs, handles, KNOXHULT kitchen, SUNNERSTA kitchen and FYNDIG sink.

  • What is not covered under this guarantee?

    • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions
    • Consumable parts including batteries and lamps
    • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences
    • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers
    • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to be due to production faults
    • Cases where no fault could be found during a technician’s visit
    • Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where nonoriginal parts have been used.
    • Repairs caused by installation which is faulty or not according to specification
    • The use of the appliance in a non-domestic environment i.e. professional use
    • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA, (but not under this guarantee). For claims under this last particular condition the customer should contact IKEA Customer Service at IKEA.co.th
    • Cost for carrying out the initial installation of the IKEA appliance

Living room

Sofas & armchairs

How long is the guarantee valid?

The guarantee for sofas remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in:

  • Frames
  • Seat and back cushions

STOCKHOLM Sofas 

How long is the guarantee valid?

The guarantee for sofas remains in force for twenty five (25) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee covers defects in material and workmanship in :

  • Frames
  • Seat and back cushions

In the following products:

  • STOCKHOLM 3-seat sofa
  • STOCKHOLM 2017 sofas
  • What is not covered under this guarantee?

    This guarantee does not apply to :

    • fabric covers
    • leather covers
    • coated fabric covers

    This guarantee does not apply to:

    • TULLSTA armchair
    • MUREN armchair
    • POÄNG cushions
    • POÄNG childrens armchair

    What is not covered under this guarantee?

    • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
    • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
    • This guarantee does not apply if the product has been placed outdoors or in a humid environment.
    • This guarantee does not cover consequential or incidental damage.

Storage

BROR Storage system

What is covered under this guarantee?

The guarantee covers defects in materials, workmanship and function on all
main parts in the BROR storage system from the date of purchase at IKEA.

What is not covered under this guarantee?

The following products are not covered under the guarantee:
- BROR trolley
- BROR workbench
- BROR shelf divider
- BROR add-on shelf
- BROR tool holder

Additionally, this guarantee does not cover normal wear and tear, or damage as a consequence of incorrect assembly, misuse or neglect.


Workspace and office furniture

Desks and storages

BEKANT, IDÅSEN, GALANT,
THYGE and HÄLLAN

How long is this guarantee valid?

The guarantee for the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets from the date of purchase at IKEA.

What products are not covered under this guarantee?

This guarantee does not apply to products in the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment
e.g. bathroom.
This guarantee does not cover consequential or incidental damages.

Workchairs

How long is the guarantee valid?

The guarantee remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

The guarantee covers defects in material and workmanship on the following parts of the work chair:
• The structural frame
• Moving parts

What products are covered under this guarantee?

  • Work chairs MARKUS
  • LÅNGFJÄLL
  • HATTEFJÄLL
  • ALEFJÄLL
  • JÄRVFJÄLLET
  • TROLLBERGET
  • FLINTAN
  • FJÄLLBERGET

Gaming furniture

Gaming desks

UPPSPEL, UTESPELARE, and FREDDE

How long is this guarantee valid?

The guarantee for UPPSPEL gaming desk, UTESPELARE gaming desk and FREDDE gaming desk remains in force for (3) years and is valid from the date of purchase.

The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in UPPSPEL gaming desk, UTESPELARE gaming desk and FREDDE gaming desk.

This guarantee is to the benefit of the original purchaser of the product. It is not transferable.

Gaming chairs

How long is the guarantee valid?

The guarantee for GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, HUVUDSPELARE gaming chair remains in force for (3) years and is valid from the date of purchase.

The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use and office use and covers defects in material and workmanship in GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, HUVUDSPELARE gaming chair.

This guarantee is to the benefit of the original purchaser of the product. It is not transferable.

 


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