Guarantees

Guarantees

Guarantees

We are confident in the quality of our products and many items are covered by guarantees. Below you will find a list of all our guarantees .

Good to know: Our guarantees start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.


Bathroom

10 year guarantee

GODMORGON furniture system

How long is the guarantee valid?

The guarantee for the GODMORGON products stated below remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:

  • GODMORGON furniture
  • GODMORGON legs

What is not covered under this guarantee?

  • This guarantee does not apply to TOLKEN counter top neither to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment.
  • This guarantee does not cover consequential or incidental damages.
10 year guarantee

Bathroom wash-basins and mixer taps

How long is the guarantee valid?

The guarantee for bathroom wash-basins and mixer taps purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10-year guarantee promise.

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator of the mixer tap which should be cleaned regularly or replaced when worn out.
  • Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.
10 and 3 year guarantee

Bathroom shower mixers and accessories

How long is the guarantee valid?

The guarantee for bathroom shower mixers purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee is valid for all bathroom thermostatic shower mixers at IKEA. The guarantee covers defects in material and workmanship in all bathroom shower mixers. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10-year guarantee promise.

  • BROGRUND, VOXNAN and VALLAMOSSE thermostatic mixers and thermostatic bath shower mixers

How long is the guarantee valid

The three (3) year guarantee is valid for the products below purchased at IKEA and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

BROGRUND and VOXNAN

  • Shower heads
  • Hand showers
  • Shower hoses
  • Riser rails
  • Shower shelves
  • VALLAMOSSE

Hand shower

  • Shower hose
  • Riser rail

KOLSJÖN

  • Hand shower parking bracket
  • Shower hose

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris.
  • Follow our assembly instructions and care instructions carefully. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not apply if the products have been used outdoors or in a corrosive environment. It also does not cover accidental damage.

Bedroom

25 year guarantee

Mattresses

How long is the guarantee valid?

The guarantee for mattresses and bed components remains in force for twenty-five (25) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases described above from the date of purchase from IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.

  • Springs in spring mattresses.
  • Foam core in foam mattresses.
  • Wooden frame, slats and springs in mattress bases.
  • Wooden frame and slats in slatted bed bases.

The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.

What products are not covered under this guarantee?

This guarantee does not apply to All mattress pads. Mattresses BEITO; sofa bed mattresses and children's mattresses.

10 year guarantee

PAX/KOMPLEMENT wardrobes and interior organisers

How long is this guarantee valid?

The guarantee for PAX/KOMPLEMENT wardrobes and interior organisers remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only for clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:

  • Frames
  • Hinged doors and hinges
  • Dividers for frames and shelf inserts for frames
  • Sliding doors and a sliding door mechanism
  • KOMPLEMENT interior organisers

This guarantee applies to domestic use only. The original purchase receipt is required as proof of purchase.

What products are not covered under this guarantee?

  • KOMPLEMENT insert for jewellery
  • KOMPLEMENT insert with 4 compartments
  • KOMPLEMENT insert with compartments
  • KOMPLEMENT divider for pull-out tray
  • KOMPLEMENT box
  • KOMPLEMENT drawer mat
  • KOMPLEMENT pull-out mirror with hooks.

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
  • This guarantee does not apply if products have been placed outdoors or in a humid environment e.g. bathroom.
  • This guarantee does not cover consequential or incidental damages.

25 year guarantee

SENIOR cookware

How long is the guarantee valid?

The guarantee for SENIOR cookware products remains in force for twenty-five (25) years and is valid from the date of purchase. Provided that our care instructions are followed, we guarantee that our range of SENIOR cookware products will last for 25 years, subject to normal everyday domestic use (cooking and washing once a day). The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

  • This guarantee applies to domestic use only and covers defects in material and workmanship in all SENIOR cookware products.
  • The guarantee covers the base of the cookware. We guarantee that the base will retain its shape and therefore its heat conducting qualities.
  • The guarantee is also valid if you wash your cookware by hand.

Products not covered under this guarantee

No exceptions.

15 and 5 year guarantee

IKEA 365+ cookware

How long is the guarantee valid?

The guarantee for IKEA 365+ stainless steel cookware without non-stick coating remains in force for fifteen (15) years from the date of purchase.

The guarantee for IKEA 365+ cookware with non-stick coating remains in force for five (5) years from the date of purchase.

The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all cookware in the IKEA 365+ series. This means that, in normal domestic use and provided that our care instructions are followed, the cookware will still work as well as it did when it was new even after 15 and 5 years respectively. In this instance, normal use is defined as using an item for cooking and washing it once a day.

This guarantee covers:

  • Stability of the base. In other words, the base of the cookware remains flat to conduct heat efficiently.
  • Washing in a domestic dishwasher. This does not have an adverse effect on the function of stainless steel cookware. Note, however, that all items with a non-stick coating must be always washed by hand.
  • Non-stick properties on non-stick pans. This means that IKEA 365+ non-stick coated cookware will be easy to clean and can be used with a minimum amount of fat for cooking food for at least 5 years.

Products not covered under this guarantee

No exceptions.

15 year guarantee

IKEA 365+ knives

How long is the guarantee valid?

The guarantee for IKEA 365+ knives remains in force for fifteen (15) years from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee covers function, materials and workmanship in all knives in the IKEA 365+ knives series. This guarantee covers:

  • The Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period.
  • Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
  • That there will not be any corrosion on the knife blade.

Products not covered under this guarantee

No exception.


Kitchen

25 year guarantee and 10 year guarantee

METOD kitchen system

Kitchen drawers, cabinets, fronts, worktops and sinks

How long is the guarantee valid?

The guarantee for the METOD kitchen system remains in force for twenty-five (25) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in the METOD kitchen system.

What is covered under this guarantee?

This guarantee covers all the following parts of the METOD kitchen system:

  • Cabinet frames (except for TUTEMO and HÖRDA)
  • Fronts
  • UTRUSTA hinges
  • MAXIMERA fully-extending drawers
  • UTRUSTA shelves of tempered glass and melamine
  • Legs and plinth
  • Cover panels
  • Deco strips/mouldings
  • Worktops (except for LILLTRÄSK)
  • Sinks (except FYNDIG sinks)
  • UTRUSTA dish drainers for wall cabinet
  • UTRUSTA supporting frame for waste
  • TORNVIKEN/VADHOLMA kitchen island and kitchen shelf

FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO, HÖRDA open cabinet, TORNVIKEN and VADHOLMA have a 10-year guarantee.

2 year guarantee

KNOXHULT and SUNNERSTA kitchens

How long is the guarantee valid?

The guarantee for KNOXHULT and SUNNERSTA kitchens at IKEA remains in force for two (2) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

Products not covered under 25 or 10 years guarantee

Knobs, handles, KNOXHULT kitchen, FYNDIG kitchen, FYNDIG sink and LILLTRÄSK worktop.

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • Follow our assembly instructions, installation instructions and care instructions carefully.
  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover incidental or consequential damage.
10 year guarantee

Kitchen mixer taps

How long is the guarantee valid?

The guarantee for kitchen taps purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

  • The 10-year guarantee is valid for all kitchen mixer taps at IKEA.
  • This guarantee applies to domestic use only and covers defects in material and workmanship in all kitchen mixer taps. Our kitchen mixer taps are tested well beyond all relevant international standards and we use only top brand components to secure our 10 year guarantee promise.

What is not covered under this guarantee?

  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents or waterborne debris. It also does not apply to the filter/aerator which should be cleaned regularly or replaced when worn out. Follow our assembly instructions and care instructions carefully.
  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. It also does not cover accidental damage.
2 year guarantee

TILLREDA appliances

How long is the guarantee valid?

TILLREDA appliances have a two (2) year guarantee, valid from the original date of purchase.

What is covered under this guarantee?

The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only.

Which appliances are covered under this guarantee?

The free two-year (2) guarantee is valid for all domestic IKEA kitchen appliances and covers defects in materials and workmanship.

The original sales receipt is required as proof of purchase.

What is not covered under this guarantee?

  • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions
  • Consumable parts including batteries and lamps
  • Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible colour differences
  • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers
  • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to be due to production faults
  • Cases where no fault could be found during a technician’s visit
  • Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where nonoriginal parts have been used.
  • Repairs caused by installation which is faulty or not according to specification
  • The use of the appliance in a non-domestic environment i.e. professional use
  • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA, (but not under this guarantee). For claims under this last particular condition the customer should contact IKEA Customer Service at IKEA.co.th
  • Cost for carrying out the initial installation of the IKEA appliance

Living room

10 year guarantee

Sofas & armchairs

How long is the guarantee valid?

The guarantee for sofas remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship in:

  • Frames
  • Seat and back cushions

In the following products:

  • DELAKTIG seating series
  • EKEBOL 3-seat sofa
  • EKENÄS armchair and footstool
  • EKERÖ armchair
  • EKTORP sofa series
  • FÄRLÖV sofa series
  • GRÖNLID sofa series
  • KIVIK sofa series
  • KLIPPAN sofas
  • KNISLINGE sofa series
  • KOARP armchair
  • KUNGSHAMN sofa series
  • LANDSKRONA sofa series
  • LIDHULT sofa series
  • NORSBORG sofa series
  • POÄNG armchairs and footstool
  • STOCKSUND sofa series
  • STRANDMON armchair and footstool
  • SÖDERHAMN sofa series
  • VALLENTUNA sofa series
  • VEDBO armchairs
  • VIMLE sofa series
  • LIDHULT series
25 year guarantee

STOCKHOLM Sofas 

How long is the guarantee valid?

The guarantee for sofas remains in force for twenty five (25) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

This guarantee covers defects in material and workmanship in :

  • Frames
  • Seat and back cushions

In the following products:

  • STOCKHOLM 3-seat sofa
  • STOCKHOLM 2017 sofas

What is not covered under this guarantee?

This guarantee does not apply to :

  • fabric covers
  • leather covers
  • coated fabric covers

This guarantee does not apply to:

  • TULLSTA armchair
  • MUREN armchair
  • POÄNG cushions
  • POÄNG childrens armchair

What is not covered under this guarantee?

  • This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the product has been placed outdoors or in a humid environment.
  • This guarantee does not cover consequential or incidental damage.

Workspace and office furniture

10 year guarantee

Desks and storages

BEKANT, IDÅSEN, GALANT,
THYGE and HÄLLAN

How long is this guarantee valid?

The guarantee for the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets from the date of purchase at IKEA.

What products are not covered under this guarantee?

This guarantee does not apply to products in the BEKANT series, IDÅSEN series, GALANT storage system, THYGE desk and HÄLLAN cabinets that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment
e.g. bathroom.
This guarantee does not cover consequential or incidental damages.

10 year guarantee

Workchairs

How long is the guarantee valid?

The guarantee remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.

What is covered under this guarantee?

The guarantee covers defects in material and workmanship on the following parts of the work chair:
• The structural frame
• Moving parts

What products are covered under this guarantee?

  • Work chairs MARKUS
  • LÅNGFJÄLL
  • HATTEFJÄLL
  • ALEFJÄLL
  • JÄRVFJÄLLET
  • TROLLBERGET
  • FLINTAN
  • FJÄLLBERGET

What is not covered under this guarantee?

  • This guarantee does not apply to the product if it has been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
  • This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
  • This guarantee does not apply if the work chair has been placed outdoors or in a humid environment.
  • This guarantee does not cover consequential or incidental damages.

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