Guarantees
We are confident in the quality of our products and many items are covered by guarantees. Below you will find a list of all our guarantees .
Good to know: Our guarantees start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.
Bathroom | Bedroom | Kitchen | Living room | Storage | Workspace and office furniture
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Bathroom
GODMORGON and ENHET furniture series
How long is the guarantee valid?
The guarantee for the GODMORGON and ENHET products stated below remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in the following furniture:
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- GODMORGON and ENHET furniture
- GODMORGON and ENHET legs
Bathroom wash-basins and mixer taps
How long is the guarantee valid?
The guarantee for bathroom wash-basins and mixer taps purchased at IKEA remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee is valid for all bathroom wash-basins including water trap and mixer taps at IKEA. The guarantee applies to domestic use only and covers defects in material and workmanship in all bathroom wash-basins and mixer taps. Our products are tested well beyond all relevant international standards and we use only top brand components to secure our 10-year guarantee promise.
Bathroom shower mixers and accessories
How long is the guarantee valid?
The guarantee for the GODMORGON and ENHET products stated below remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase. We offer you a3-year guarantee for ÅBÄCKEN mist nozzle for mixer tap.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material andworkmanship in the following furniture:
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- GODMORGON and ENHET furniture
- GODMORGON and ENHET legs
Laundry
How long is the guarantee valid?
The guarantee remains in force for the number of years stated and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in materials and workmanship.
10-year guarantee
This guarantee covers all the following parts of ENHET system:
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- Cabinets
- Open frames
- Fronts
- Hinges
- Drawers
- Shelves
- Legs
- Accessories (Swivel shelf, hanging shelf insert, rail for hooks and hooks)
Bedroom
Mattresses
How long is the guarantee valid?
The guarantee for mattresses remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all mattresses. The guarantee covers split seams, damaged springs, broken handles, broken mattress base and substantial sagging.This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
PAX/KOMPLEMENT wardrobes and interior organisers
How long is this guarantee valid?
The guarantee for PAX & KOMPLEMENT wardrobes and interior organisers remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in all PAX & KOMPLEMENT wardrobes and interior organisers. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
SKYTTA sliding doors
How long is this guarantee valid?
The guarantee for SKYTTA sliding doors remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use and covers defects in material and workmanship in the following components of the SKYTTA sliding doors:
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- Door frames
- Door panels
- Rails
- Cover panel
- Ceiling height reducer
- Stop bar
- Fittings
Kitchen
IKEA kitchen, appliance, sinks, taps, worktops, frames, fonts and fixed inside
The METOD kitchen systemhas a 25-year guarantee.
This guarantee covers all the following parts of the METOD kitchen system:
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- Cabinets (except for VADHOLMA and TORNVIKEN)
- Fronts
- UTRUSTA hinges
- MAXIMERA fully-extending drawers
- EXCEPTIONELL fully-extending push-to-open drawers
- UTRUSTA shelves
- Legs and plinths
- Cover panels
- Deco strips/mouldings
- Worktops
- Sinks (except FYNDIG sinks)
IKEA applianceshave a 5-year guarantee.
This guarantee covers the following product:
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- UTRUSTA electric push opener
The ENHET kitchen system and kitchen mixer taps have a 10-year guarantee.
This guarantee covers all the following parts of ENHET kitchen system:
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- Cabinets
- Open frames
- Fronts
- Hinges
- Drawers
- Shelves
- Legs
- Accessories (Swivel shelf, hanging shelf insert, rail for hooks and hooks) and
- ÄSPINGE kitchen
- TORNVIKEN
- VADHOLMA kitchen cabinet and furniture
- UTRUSTA wire basket
Living room
Sofas, armchairs, sofa-beds, and footstools
How long is the guarantee valid?
The guarantee for sofas, armchairs, sofa-beds, and footstools remains in force for 10 or in some cases 25 years. The guarantee is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
Products and parts not covered under this guarantee
This guarantee does not apply to:
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- fabric covers
- leather covers
- coated fabric covers
- POÄNG cushions
- seating furniture made of rattan, bamboo, or other natural fibers
- some recliners
- pouffes
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in materialand workmanship in frames and seat and back cushions when used with the intended frames. Find out whether your seating furniture is covered by IKEA guarantee by visiting IKEA.co.th or your local store. You can also contact the Customer Support Centre for more information.
STOCKHOLM Sofas
How long is the guarantee valid?
The guarantee for sofas remains in force for twenty five (25) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee covers defects in material and workmanship in :
- Frames
- Seat and back cushions
In the following products:
- STOCKHOLM 3-seat sofa
- STOCKHOLM 2017 sofas
Storage
BROR Storage system
What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in the BROR storage system from the date of purchase at IKEA.
What products are not covered under this guarantee?
The following products are not covered under the guarantee:
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- BROR trolley
- BROR work bench
- BROR work bench with drawers
- BROR shelf divider
- BROR add-on shelf
- BROR tool holder
- BROR drawer 84×39 cm
- BROR drawer 84×54 cm
- BROR cabinet 85×40×190 cm
Workspace and office furniture
Desks, tables and storages
BEKANT, IDÅSEN, GALANT, THYGE,RODULF, TOMMARYD, TROTTENand HÄLLAN
How long is this guarantee valid?
The guarantee for the BEKANT series, IDÅSEN series, GALANT storage system, THYGE, RODULF desk, TOMMARYD table, TROTTEN series and HÄLLAN cabinets force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, GALANT storage system, THYGE, RODULF desk, TOMMARYD table, TROTTEN series, and HÄLLAN cabinets from the date of purchase at IKEA.
What products are not covered under this guarantee?
The following products are not covered under the guarantee:
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- BEKANT screens
- ROTHULT smart lock
- ELLOVEN notice board
Work chairs
How long is the guarantee valid?
The guarantee remains in force for ten (10) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
The guarantee covers defects in material and workmanship on the following parts of the work chair:
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- The structural frame
- Moving parts
Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.
Gaming furniture
Gaming desks
UPPSPEL, UTESPELARE, and FREDDE
How long is this guarantee valid?
The guarantee for UPPSPEL gaming desk, UTESPELARE gaming desk, FREDDE gaming desk and HUVUDSPELARE gaming desk remains in force for (3) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in UPPSPEL gaming desk, UTESPELARE gaming desk, FREDDE gaming desk and HUVUDSPELARE gaming desk.
This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
Gaming chairs
How long is the guarantee valid?
The guarantee for STYRSPEL gaming chair, GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, HUVUDSPELARE gaming chair remains in force for (3) years and is valid from the date of purchase. The original purchase receipt is required as proof of purchase.
What is covered under this guarantee?
This guarantee applies to domestic use and covers defects in material and workmanship in STYRSPEL gaming chair, GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, HUVUDSPELARE gaming chair. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.
