My tap is leaking. What should I do?
If your tap is leaking, you need to contact our complaints department, and we will help you further.
When you contact our complaints department, you need to have your purchase documentation available. By purchase documentation, we mean a receipt or an order number. The tap also needs to be under warranty.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If the water pressure is low for both hot and cold water and your tap has been newly installed, the first step is to contact a plumber. If the plumber doesn't find any issues, please contact IKEA customer service and we will be happy to assist you further. Note that you will need to have your proof of purchase available and that the tap must be within the guarantee period.
Read moreOur mixer taps are designed to withstand wear and tear from water and everyday use, but we recommend that when cleaning your tap avoid sharp or abrasive materials. If the surface starts to peel, please contact IKEA Customer Service.
Read moreYes, you need to seal the hole for the tap with silicone. This will prevent moisture from penetrating and damaging your worktop.
Read moreYour gas hob should not smell gas. If you smell gas, turn off the gas tap and gas cylinder immediately and contact IKEA.
Read moreSome of our mixer taps have a function called “cold start”, which prevents unnecessary hot water waste and helps you save energy. If your mixer tap does not have this function, or if hot water flows when you turn it towards cold, or vice versa, this is usually due to an installation error. In such cases, we recommend contacting a qualified plumber to check the installation.
Read moreTo find out what the error code shown on the washing machine's display means, you can look at the product's user manual. You can also enlarge this answer to see what the most common error codes or error messages mean and what the solution to them is.
Read more