Can you help me load my order into my car?
Planning to collect heavy items? We recommend bringing someone to assist with loading.
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We recommend waiting until you receive a notification confirming your order is ready before heading to the store.
Read moreIf your order has reached a certain order status, it may not allow you to make changes such as rescheduling, adding or removing items or changing order details.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries. The missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service.
Read moreIf something in your order isn’t right, we’re here to help.
Read moreYou can order small spare parts using the Order spare parts tool, Purchases page in your IKEA Family account or at Customer Service desks in the IKEA store.
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