Can I request a pro forma invoice?
We no longer provide purchase invoices for private customers. We recommend registering for IKEA Business via our website for more options to purchase if you have a business.
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As an IKEA Business Network account holder, you have various ways to pay
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Read moreMake sure you are always logged in to your IKEA Family or IKEA Business Network account online or in the IKEA app, and scan your membership instore and all your transactions can be found in your profile history.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service online or in-store, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'To the Door Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. If you notice any issues (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
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