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Any products you purchase, you can also leave a review on.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended guarantee period for several IKEA products in addition to your rights under New Zealand Consumer Law.
Read moreIf an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it and claim a full refund.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service online or in-store, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreIf your product breaks while transporting it to your home or during assembly, you may be able to claim the one-time “Just-in-case protection” to get the product replaced for free, provided you used your IKEA Family card while purchasing the product. If the card wasn’t used, the protection unfortunately doesn’t apply, but you can still explore paid repair or replacement options.
Read moreIf you receive a damaged product, you can either lodge a claim or contact IKEA Customer Service for support.
Read more