Can I change or cancel my planning session with the interior designer?
Yes, you can!
Things can happen and it's perfectly ok to change your mind. You will receive a confirmation email when you have booked a scheduling appointment. Here we have included a separate link if you need to cancel or change your appointment. You can also search for the booking and make changes via this page.
Once you've booked a planning session with us, you'll receive a confirmation email.
In that email, you'll find a link to "Change appointment".
If you want to change the delivery time or cancel your order, you can do so by logging into your profile, or from the ‘Track and manage my order’ page.
IKEA can help businesses with planning and tailored solutions through IKEA for Business.
You can find your kitchen design in the planning tool under your saved designs. Your design is available for 365 days after the last change.
As long as we have not started picking your items, you can easily cancel your order yourself by logging into "My Page". If you have not created a profile with us, you can use the link sent to you with your order confirmation
You can design a custom worktop in the Kitchen planner tool, but please note that your kitchen plan must also be verified by a Kitchen Specialist, either online or in-store to ensure your worktop will fit your new kitchen correctly.
