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Where is my refund?

After we have processed your refund, it normally takes 3-5 business days for the money to appear in your account. You can check the status of your refund by logging in to your IKEA Family account.

When you return a product or cancel an order we will refund you in the same way you paid.
We will start the refund as soon as we receive your items or the order is cancelled.
It usually takes 3-5 business days for the amount to appear in your account.
You can keep track of your status by: log in to your IKEA Family account.
Still haven't received your money back after 7 business days? Contact us and we will help you further.