Can I return a product that is already assembled?

If your product breaks down during transport home or during assembly, you may be able to use "Oops insurance" within 14 days to have the product replaced free of charge, provided you were using your IKEA Family membership when you purchased the product. If your membership wasn't registered, unfortunately your insurance won't apply, but you can still consider paid repair or replacement options.

We buy back used IKEA furniture that is in good, resaleable condition. The furniture must be complete, clean, correctly assembled and not altered. We do not accept all types of furniture, including for hygienic reasons. Check our lists to see if your piece of furniture qualifies.

Use the pricing tool to get a preliminary quote for your used IKEA furniture. Take them to the nearest IKEA store within 30 days. We evaluate the furniture and confirm the final buy-back value. You will receive an IKEA voucher with the amount we buy back the furniture for. The voucher is valid for 3 years.

If an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA customer service to return it and get a full refund.

When you shop online, you can order installation directly in the shopping cart. If you want to order assembly after your purchase, you can either contact your nearest store or contact our customer center.

If you have received a product or package that is missing parts, you can either order these parts online, pick up the missing parts at an IKEA store or arrange delivery through IKEA Customer Service, depending on which part you are missing.