I want to make a complaint about a countertop, what should I do?
It can be that the countertop does not behave as expected or that something went wrong in production. Take a look at the checklist below, and we will help you find a good solution.
- Do the dimensions of the received item match the dimensions on the countertop drawing?
- Have you tried assembling the countertops? The joint(s) can sometimes make the countertops look too long.
- Who installed the countertop(s)?
- Does the installed kitchen match the dimensions on the kitchen drawing, where cover panels and fillers are taken into account?
- Has it been a while since you received the countertop(s)? Remember that they must be stored at normal room temperature and in a lying position without sagging.
- Has enough silicone been used in joints and edges?
Contact us, and we will see together if we can find a good solution.
If it turns out that incorrect dimensions were provided or you regret the countertop(s), you can return them to us at any time. You will get 50% of the item value back, as long as they are not installed, not cut, or used. Se purchase terms våre.
Do you want to be completely sure that the dimensions are correct? Order a measurement and control measurement here.
That's unfortunate to hear, but we will of course help you.
Read moreIt's perfectly okay to change your mind! And even though the right of withdrawal law does not allow the return of custom-made products, IKEA chooses to challenge the norm to ensure your satisfaction. Therefore, you will get back 50% of the cost of your custom-made countertop or wall panel if you no longer want it.
Read moreIt is important to us that the kitchen meets your expectations. Sometimes things can go wrong, and we will of course help you as best as we can!
Read moreYes, at IKEA you can get customized countertops in laminate, thick veneer, quartz, and ceramic. Visit our page on "how to buy a kitchen countertop" for more information on how to choose and order. Book an appointment for kitchen planning with one of our experts for help with drawing and ordering.
Read moreYou can find the square meter price for our custom-made countertops on IKEA.no. You choose your own measurements, how the countertop should look, if you want cutouts, and how the sink can be glued. Therefore, the prices will vary depending on how you want the countertop in your home to be.
Read moreNot always, but it usually goes much faster to get help if you have it ready!
Read more