Our chat is currently only open for product-related questions and sales. If you have other questions you would like to discuss with us, please feel free to call us.

See phone opening hours and call us.

You can find our customer support opening hours on our website.

Several of our restaurants open earlier than the store itself.

On the delivery day, you will receive an SMS from Bring with a link where you can track your delivery, see the estimated delivery time, and how many stops there are before you. The estimated delivery time may change throughout the day and is continuously updated on the tracking page.

Need help? Billie is available 24/7 and can answer common questions about IKEA. You can find Billie almost everywhere on our website – just click on the yellow chat bubble to get help before, during, and after your purchase.

When you order Click and Collect to a pickup locker, you choose the desired day and time window. We will pick your order, and you can collect it as soon as you receive an SMS from us.

When you have made an appointment for assembly, our service partner will contact you by email approximately 2 days to a week after they have received the order. You must confirm the email.