What are the opening hours of customer service?
Here you will find our opening hours for phone and chat, as well as extraordinary opening hours during holidays.
You can reach us at:
- Phone: Mon-Fri 08-20, Sat 09-17
- Chat: Mon-Fri 08-17, Sat 09-16
- Sunday: Closed
Extraordinary opening hours at Easter
Phone:
- 01.04.2026: 08-18
- 02.04.2026: Closed (Maundy Thursday)
- 03.04.2026: Closed (Good Friday)
- 04.04.2026: 09-16 (Easter Eve)
- 05.04.2026: Closed (Easter Sunday)
- 06.04.2026: Closed (Easter Monday)
Chat:
- 01.04.2026: 08-17
- 02.04.2026: Closed (Maundy Thursday)
- 03.04.2026: Closed (Good Friday)
- 04.04.2026: 09-16 (Easter Eve)
- 05.04.2026: Closed (1st Easter Sunday)
- 06.04.2026: Closed (2nd Easter Monday)
If something is missing after delivery or Click & Collect at a warehouse or a pickup location, be sure to first check if your order is split into multiple deliveries, as the missing item may still be on its way. If you notice that items are still missing from your order, please contact customer service for further assistance.