How do I contact customer service?
Can’t find the answer you’re looking for? We’re here to help you!
Before you contact us:
Maybe you can solve it quickly and easily yourself with one of our self-service solutions?
You can, among other things:
- Track your order
- Change pickup or delivery time
- Cancel order
- Return postal packages
- Return items to a store
- Check the balance of a gift card
- Order screws and fittings
Still need help?
Then we are just a phone call away!
See opening hours and phone number here.
When you have made an appointment for assembly, our service partner will contact you by email approximately 2 days to a week after they have received the order. You must confirm the email.
Read moreTo change the delivery time or cancel, try our self-service tool “Track and manage my order.” To add/remove products or get help with delivery and assembly, contact us.
Read moreNot always, but it usually goes much faster to get help if you have it ready!
Read moreDo you need a new handle or a new drawer for the refrigerator? Our service partners are ready to assist you.
Read moreAs long as we have not started picking your items, you can easily cancel your order yourself by logging into "My Page". If you have not created a profile with us, you can use the link sent to you with your order confirmation
Read moreIt is not possible to contact the carrier directly, but you will always be contacted before the scheduled delivery. If you have any questions about your delivery, you can contact IKEA's customer service, and we will help you further.
Read more