I think the mattress I have bought is too soft/hard, can I take advantage of the comfort guarantee?

It's important to IKEA that you're happy with your new mattress. If you discover within 90 that the mattress is too hard, too soft or just feels wrong, you can take it back and exchange it for another one.

good night’s sleep starts with the right mattress, and it’s important to find one that suits you perfectly. If you have time, we recommend visiting one of our stores to test the mattresses yourself and get help from our sleep experts. They will gladly help you find your perfect match!

Yes, you can return products from the Second-hand Shop. You'll need your receipt or the original price tag, and the product must be unused with no new damage.

The simple answer is: Yes!

If you'd like IKEA to pick up your mattress or mattress topper, you can arrange a pick-up at an IKEA store or by contacting the IKEA Customer Service Centre during opening hours.