I haven’t received my delivery. What should I do?
What you should do depends on how your order was due to be delivered.
Truck delivery
If the agreed delivery window has passed and your order has not arrived, contact IKEA Customer Service. We will arrange a new delivery date and investigate what happened if necessary.
If you were not at home when the truck arrived
These things happen. Contact IKEA Customer Service, and we will help you arrange a new delivery. The new delivery will cost half the delivery fee you originally paid.
Parcel delivery to a post office or pick-up point
The delivery date for your parcel is an estimate, so it may arrive before or after this date.
You can download the Posten app to check whether your parcel has left the IKEA warehouse. If it has been dispatched, you do not need to contact IKEA to arrange a new delivery date.
If the parcel has not arrived within one week of the estimated delivery date, contact IKEA Customer Service. We will investigate what happened.
Parcel delivery to the door
The delivery date for your parcel is an estimate, so it may arrive before or after this date.
You can download the Posten app to check whether your parcel has left the IKEA warehouse. If it has been dispatched, you do not need to contact IKEA to arrange a new delivery date. Posten will send you an SMS as soon as the delivery date is available.
If the parcel has not arrived within one week of the estimated delivery date, contact IKEA Customer Service. We will investigate what happened.
Business parcel delivery
Posten will make up to two attempts to deliver a business parcel to the door. If Posten cannot deliver the parcel to your door after two attempts, Posten will send it to the nearest pick-up point. You can collect it there.
If the Posten app shows that the business parcel has left the IKEA warehouse, you do not need to contact IKEA to arrange a new delivery date.
If the Posten app shows that the business parcel has left the IKEA warehouse, you do not need to contact IKEA to arrange a new delivery date.
If the parcel has not arrived within one week of the estimated delivery date, contact IKEA Customer Service. We will investigate what happened.
If your order is being delivered by truck, see Truck delivery.