What do I do if I am missing a product?
Take another look at the order confirmation and packaging. If you still can’t find it, track your order to check if we have split the delivery. Still can’t find it? Contact us, and we’ll resolve it!
Have you checked the order confirmation, packaging, and tracked your order, and everything looks correct? Call us, and we’ll resolve it!
There is often a lot to remember when you are out shopping, and we understand that it is easy to forget one thing or another. All lost items that are found are registered. If you have forgotten an item, you can contact customer service, and we will help you further.
Read moreTo pick up your order, you need to have the order confirmation ready. Show it either on your mobile phone or as a printout when you are at the store or one of our pickup points. If you are purchasing larger products, it might be wise to consider bringing help, as we unfortunately cannot assist with carrying items to your car.
Read moreWe are sorry to hear that you have received a damaged item, we apologize for that. Contact us, and we'll find a solution!
Read moreIt's okay to change your mind! If you regret your purchase from IKEA.no, you can return it directly to a store, order a postal return, or get help from us to return it by car.
Read moreIf you are an IKEA Family member and have scanned your membership card at purchase, all your IKEA receipts are stored digitally in your profile. You can also document your purchase by showing, for example, an order confirmation or invoice. Then you can get your money back or an IKEA credit.
Read moreGifts that have been purchased by someone else will be marked as "Purchased".
Read more