Terms and conditions of sale and Bathroom Installation Service.

The Bathroom Installation Service only applies to sinks, faucets, shower heads and bathroom accessories sold by IKEA Mexico ("Bathrooms") sold by IKEA Mexico and purchased by the Consumer from any of IKEA Mexico's sales channels.

Remember, Bathrooms are defined as only sinks, faucets, shower heads and bathroom accessories sold by IKEA Mexico ("Bathrooms").

Shower and bathtub valves that are embedded in the wall will not be installed, nor will plumbing work such as pipe changes (sanitary or hydraulic) or changing the location of water intakes. If in doubt, please contact a professional.

Bathroom Installation Services may be provided in Mexico City and metropolitan area, Consumers may consult the area directly at IKEA Mexico Stores (IKEA Mexico Stores Planning Area) or at the Customer Service Center. The hours during which such services may be provided are Monday through Friday from 9:00 am to 5:30 pm.

When requesting the Bathroom Installation Service, the Consumer must contract the following services:

• Planning Service or Interior Design Service¹, andTransportation Services²

The Consumer shall contract the Planning or Interior Design Service:

a. Interior Design Service: in this service the Consumer will design in detail his/her bathroom. The Consumer should send an email to [email protected] to request information about this service and be provided with the cost of the service. If accepted by the Consumer, the details of the service and the cost of the same, the Planner will deliver to the Consumer a Purchase Order for the Interior Design Service, which can be paid in Store or through a secure payment link that will be provided by the Planner. Said Purchase Order must be paid for by the Consumer on the same day it was issued, within the Store's opening hours, even in the case of the payment link, if your payment link expires, please request a new one from the Planner who is assisting you.

The Consumer will confirm the payment to the Glider by e-mail to the addresses provided by the Glider, including [email protected], the Glider will send to the Consumer the link for the virtual appointment and will confirm the date and time of the appointment as indicated by the Consumer, the Consumer will only have 10 minutes of tolerance to join the virtual appointment, if the Consumer does not show up the appointment will be considered as given and no refund of any amount paid by the Consumer will be made.

The Consumer shall only have the right to reschedule his/her appointment at least 24 hours prior to the date and time of his/her appointment. In no event will a refund of any amount paid by the Consumer for the appointment be made.

Review the terms and conditions of this service as published on IKEA.Mx.

b. Planning Service: In this service, the Consumer with the help of the Planner will design the Bathroom at a basic level and only IKEA Mexico planning tools published on IKEA.mx may be used. The Consumer must schedule an appointment through IKEA.mx. An IKEA.mx Planner will contact the Consumer and send the Consumer the link to the virtual appointment, the Consumer will only have 10 minutes tolerance to join the virtual appointment, if the Consumer does not show up the appointment will be considered cancelled and the Consumer will have to schedule a new appointment.

The Consumer shall only have the right to reschedule his/her appointment at least 24 hours prior to the date and time of his/her appointment. In no event will a refund of any amount paid by the Consumer for the appointment be made.

Review the terms and conditions of this service as published on IKEA.Mx.

_{1 The consumer should review the terms and conditions applicable to such service, published on IKEA.mx.}

_{2 The consumer should review the terms and conditions applicable to such service, published on IKEA.mx.}

For any of the aforementioned services, the Glider will provide the Consumer with a quotation³ and the corresponding design of the Bathroom. If accepted by the Consumer, the Glider will issue a Purchase Order, such Purchase Order will contain the products to be purchased for the Bathroom, as well as the cost for the Delivery Service⁴ of the same in which the date and block of time in which these may be delivered will be indicated. This Purchase Order may be paid by the Consumer at the Store or through a secure payment link provided by the Glider. Such Purchase Order must be paid for by the Consumer on the same day it was issued during the Store's opening hours, even in the case of the payment link.

_{3 This quotation is only indicative since the price indicated in it will be valid as indicated in the same document and in no way assures the availability of the products mentioned therein}

_{4 Review the terms and conditions of this service as published on IKEA.Mx.} 

Once the Consumer has received all of the products purchased for the Bathroom, the Consumer will confirm to the Glider via email to the addresses provided by the Glider, including [email protected], that the Consumer has received all of the products purchased for the Bathroom.

The Glider will confirm with the Consumer whether or not he/she wishes to contract the Bathroom Installation Service, if so, the Glider will provide the Consumer with a Purchase Order for the Bathroom Installation Service which can be paid in the Store or through a secure payment link provided by the Glider. Said Purchase Order must be paid by the Consumer on the same day it was issued, within the Store's opening hours, even in the case of the payment link, if your payment link expires, please request a new one to the Glider that is serving you.

The Consumer will confirm payment to the Glider by e-mail to the addresses provided by the Glider, including [email protected], the Glider will confirm the date and time of the appointment for the Bathroom Installation Service as indicated by the Consumer, in such e-mail the Glider will reiterate to the Consumer that the Consumer must comply with the conditions stated from the first contact the Glider had with the Consumer regarding the Bathroom Installation Service.

The Installer shall appear at the Consumer's address indicated in the Purchase Order on the date and time agreed upon for the provision of the Bathroom Installation Service:

• The Installer will only wait at the home for a maximum of 30 minutes in which case the Consumer will have to reschedule a new appointment for the Bathroom Installation Service, upon payment of the corresponding rescheduling fee, each rescheduling will have a cost to be covered by the Consumer.
• For the rescheduling mentioned in the previous paragraph, the Consumer will contact the Glider by e-mail to the addresses provided by the Glider, including [email protected], the Glider will notify the rescheduling cost and will deliver to the Consumer a Purchase Order for the rescheduling appointment which may be paid in the Store or through a secure payment link provided by the Glider. Said Purchase Order must be paid by the Consumer on the same day it was issued, within the Store's opening hours, even in the case of the payment link, if your payment link expires, please request a new one from the Scheduler who is assisting you. The Consumer will confirm the payment to the Glider by e-mail to the addresses provided by the Glider, including [email protected], the Glider will confirm by the same means the date and time of the appointment for the Bathroom Installation Service.
• At the beginning of the Bathroom Installation Service, the Installer shall verify that the Consumer has complied with all the conditions that have been notified in the quotation and purchase order sent by the Planner to the Consumer. If such conditions have not been complied with, the Installer shall notify the Consumer of this fact and shall not be able to provide the Bathroom Installation Service and shall proceed to withdraw from the address.
• In this case the Consumer may: reschedule a new appointment for the Bathroom Installation Service, upon payment of the corresponding rescheduling fee, each rescheduling will have a cost to be covered by the Consumer.
• For the rescheduling mentioned in the previous paragraph, the Consumer will contact the Glider by e-mail to the addresses provided by the Glider, including [email protected], the Glider will notify the rescheduling cost and will deliver to the Consumer a Purchase Order for the Rescheduled Appointment which can be paid in the Store or through a secure payment link provided by the Glider. Said Purchase Order must be paid by the Consumer on the same day it was issued, within the Store's opening hours, even in the case of the payment link, if your payment link expires, please request a new one from the Scheduler who is assisting you. The Consumer will confirm the payment to the Glider by e-mail to the addresses provided by the Glider, including [email protected], the Glider will confirm by the same means the date and time of the appointment for the Bathroom Installation Service.
• Only in this case, if the Consumer decides not to reschedule the appointment and therefore cancels the Bathroom Installation Service, the entire cost paid for the Bathroom Installation Service minus the cost of the visit made by the Installer will be refundable to the Consumer. The Consumer will notify the Planner of this decision and the Planner will proceed with the refund of the Purchase Order paid by the Consumer in the same method of payment in which the payment was made. Your card issuing bank may take an average of 15 days to credit your account. Please consult the terms applicable to this type of transaction, as well as the follow-up of the process directly with your issuing bank.

At the end of the Bathroom Installation Service, the Consumer must sign the service acceptance form.

Before performing the Restroom Installation Service, the Consumer must have completed all the necessary works in the space where the restroom will be installed in order to be able to perform the works correctly, as well as to guarantee the safety of the service.

The space must be free of any bathroom, furniture or object previously installed (i.e. disassemble the bathroom or any existing furniture), since no maneuvers will be carried out to rearrange objects that could be obstructing the installation area.

All finishes in ceilings, walls and floors must be finished in the space where the bathroom will be installed prior to the installation. Also the electrical, hydraulic and sanitary installations must be finished according to the requirements of the bathroom design.

The following are the prerequisites for installation:

Works to be carried out:

• The work must be completed.
• Finished and completely dry walls.
• Leveled floor with finished floor finish.
• If there are tiles or any other finish in bad condition, these must be repaired by the client.

Plumbing installations:

• The hot and cold water inlets of the sink must have angle control valves installed at 65 cms from the floor and with the thread facing upwards.
• The distance between water intakes should not be less than 10 cm.
• PVC drain 2" diameter not less than 45 cm high with 90° elbow.
• For safety reasons, there must be a minimum distance of 30 cm between the water, drain and electricity outlets and they must not be located behind the appliance.

Electricity:

• All electrical installations must be completed and installed by qualified personnel, according to current regulations.
• The installation must be grounded.
• Sockets for furniture lighting (e.g. mirrors) should be according to the type of lighting required, at a height of 160, 190 or 230 cm from the floor.

The Bathroom Installation Service will be available only for bathrooms (sinks, faucets, shower heads and bathroom accessories sold by IKEA Mexico ("Bathrooms")) purchased at IKEA Mexico stores and only in Mexico City and the metropolitan area¹, therefore, IKEA Mexico reserves the right to extend or restrict such service to cities it deems appropriate.

During the Bathroom Installation Service, the Consumer shall ensure that no furniture, fixtures or objects where the sinks, faucets, shower heads and bathroom accessories sold by IKEA Mexico ("Bathrooms") are to be placed are located at the site where the installation is to be performed, therefore, it is the Consumer's responsibility to keep the area clear. The service provider shall not be obligated to uninstall or move any object that would hinder or impede the performance of the Bathroom Installation Service (e.g., moving equipment or furniture).

For the Bathroom Installation Service, the Consumer will be asked to provide the following information:

• Full name
• Address
• Contact telephone number
• E-mail address

All data provided by the Consumer to IKEA Mexico will be treated in accordance with the Privacy Notice that IKEA Mexico has at its disposal on the Website and that the Consumer declares to know, to have read and to agree with before contracting the service.

The Bathroom Installation Service will be provided at the address indicated for such purpose by the Consumer.

In the event that the information provided by the Consumer is incorrect or inaccurate, IKEA Mexico may contact the Consumer by telephone and/or e-mail.

The Consumer declares that the information provided is correct and that the place of delivery meets the physical conditions of accessibility sufficient (size of doors, stairs, etc.) to perform the installation of the Bathroom, responding to any expense that may arise as a result of not being able to perform the installation service, therefore, either for the delivery of the Bathroom purchased or for the performance of the Bathroom Installation Service and/or any of the Related Services, the Consumer must ensure that the address where the Bathroom is delivered or installed has the necessary permits to perform the delivery of the Bathroom manually. If applicable, the Consumer must notify IKEA Mexico if the address where the Bathroom is to be installed requires any special maneuvers, such as, for example: furniture lifting, since IKEA Mexico will not be responsible for lifting any product (using mechanisms such as cranes, levers or ropes to lift the furniture outside or inside the building) in order to introduce it into the address indicated by the Consumer, nor will it be responsible for removing doors or door frames to fit the furniture, nor for any other activity that is not expressly included in the Purchase Order and in these terms and conditions.

The Bathroom Installation Service must always be carried out in the presence of the Customer or authorized person. If at the time of the installation team's visit the Consumer is not present, the personnel who will provide the Bathroom Installation Service will contact the IKEA Mexico Customer Service Center, and the Customer Service Center will contact the Consumer to request the Consumer to indicate the name of the authorized person in front of whom the aforementioned services will be provided.

At the time of rendering the Bathroom Installation Service, the Consumer or authorized person will be asked to identify himself/herself with an official identification.

If, due to causes attributable to the Consumer, IKEA Mexico is unable to perform the Bathroom Installation Service within the timeframes indicated in this document, the service shall be deemed to have been rendered, and the Consumer must schedule the corresponding appointments through the Scheduler by e-mail to the addresses provided by the Scheduler, including [email protected], or otherwise with the Customer Service Center.

The time periods indicated in this document are estimates. Any modification to these will be notified to the Consumer. In case of health emergency, curfew or any other similar situation that limits the free transit of goods through the national territory, the Consumer will be notified of such situation either to extend the delivery time or, if applicable, to modify the day and time of delivery; for such purposes, the Consumer may track the status of his order at the Customer Service Center.

Neither the Bathroom Installation Service nor its related services include modifications or adjustments to the surface or infrastructure of the building where the service is to be provided. The service provider shall not be obliged to uninstall or move any object that hinders or impedes the provision of the services (for example, move furniture of any size such as armchairs, refrigerators, remove shelves, elements fixed to the wall, door or window frames, etc.).

The service provider shall remove the packaging and any other garbage generated during the service from the address where the service was provided.

If at the time of service provision, the Consumer does not comply with any of the conditions set forth herein, the service provider may refuse to provide the service without liability for IKEA Mexico and the service shall be deemed provided, so that if the Consumer still requires the service, he/she must hire it again, making the corresponding payment and, if applicable, must contact the Glider by email to the addresses that the Glider has provided, including [email protected], or otherwise with the Customer Service Center Customer Service Center.

_{1 Consumers may consult the area directly at IKEA Mexico Stores (Planning Area of IKEA Mexico Stores or at the Customer Service Center).}

Upon payment of the corresponding Purchase Order issued by IKEA Mexico, the Consumer may not cancel the purchase of the Bathroom or the Bathroom Installation Service, or related services (such as: Interior Design Service and/or Transportation Service).

Only rescheduling of appointments will proceed, each rescheduling will have a cost to be covered by the Consumer. The Consumer will contact the Glider by e-mail to the addresses provided by the Glider, including [email protected], the Glider will notify the Consumer of the rescheduling cost and will provide the Consumer with a Purchase Order for the Rescheduling of Appointments which may be paid in Store or through a secure payment link provided by the Glider. Said Purchase Order must be paid by the Consumer on the same day it was issued, within the Store's opening hours to the public, even in the case of the payment link, if your payment link expires, please request a new one to the Scheduler who is assisting you.

Only in the case mentioned in the Bathroom Installation Service may the Bathroom Installation Service be cancelled, in which case only 50% of the cost paid for the Bathroom Installation Service will be refundable.

In any case, you will be able to communicate with the Glider by e-mail to the addresses provided by the Glider, including [email protected], or alternatively with the Customer Service Center so that they can support you if possible.

Important: applicable rescheduling may not exceed 60 calendar days from the date of payment of the corresponding Purchase Order. If such period is exceeded, the Consumer must pay the applicable cost adjustment, which will be communicated to the Consumer by Planeador or the Customer Service Center, or otherwise, IKEA Mexico will proceed with the cancellation and will only reimburse the corresponding amount expressly stated in these terms and conditions.

The Consumer shall have 180 calendar days of warranty from the date on which the service was rendered, to make it effective under the following terms and conditions:

The same shall only be with respect to the Restroom Installation Service provided and shall only contemplate the following:

i. Kitchen installation service, exclusively from IKEA.

ii. Installation service of sinks, faucets, shower heads and bathroom accessories sold by IKEA Mexico ("Bathrooms") exclusively from IKEA.

iii. Installation service faucets and accessories exclusively from IKEA.

iv. The same shall not apply to IKEA items damaged at origin or during transportation even if the same has been contracted to IKEA Mexico, in which case the Return Policy shall apply.

v. To enforce the Kitchen Installation Service warranty, the Consumer must contact IKEA Mexico through the Customer Service Center or in-store at the After Sales area).

Such warranty shall not be applicable in those cases where the installed goods were not used in accordance with their normal conditions of use, if they were used for industrial and non-domestic purposes or if the use given to such goods was notoriously or excessively irregular, abusive or unusual. 

The price of each of the services mentioned here, as well as of the extra items, will be published in IKEA Mexico Stores and may be consulted at the Customer Service Center.

The Consumer shall pay the amount contained in the purchase order, such payment must be in full and may be made in:

• IKEA Mexico Stores: at the checkout area of IKEA Mexico Stores during the hours they are open to the public, using the payment methods supported by IKEA Mexico at those locations. Through a secure payment link. This payment link accepts the following payment methods: a) Debit card and b) Credit card. Purchases may only be made with cards issued in the United Mexican States.
• Secure Payment Link: The payment link is administered by Adyen Mexico, S.A. de C.V., therefore, IKEA Mexico does not store, process, share or transfer Consumer banking information. IKEA Mexico has entered into an agreement with Adyen Mexico, S.A. de C.V., in which it has agreed that it will implement best practices and measures to protect Consumer information; however, IKEA Mexico encourages Consumers to make good use of their confidential information, and if there are any questions about the security of the payment gateway, they may direct their questions to the IKEA Mexico Customer Service Center. IKEA Mexico will not be responsible for any failure of the payment gateway.

Upon satisfactory completion of the transaction, a transaction receipt will be issued, describing: a) the Consumer's information; b) the products and/services purchased; c) date of payment; d) place and date of delivery of the goods; and e) in general, any information related to the transaction.

Consumers may request invoicing of the transaction within 30 calendar days from the date the transaction was made, in the portal that IKEA Mexico makes available to the Consumer for such purposes on the Website.

IKEA Mexico is responsible for collecting, storing, retaining, managing and deciding on the processing of Consumers' personal data, for which it makes available its Privacy Notice. IKEA Mexico asks its Consumers to review the Privacy Notice before providing their personal data.

The personal data provided will be used for the purposes of providing services, providing a better service to the Consumer, making quality evaluations, as well as providing promotional information from IKEA Mexico. IKEA Mexico's Privacy Notice can be consulted at: https://ikea.mx/

In case of any questions, requests, complaints and claims or on any point that is not included in these terms and conditions, the IKEA Mexico Customer Care Center can be consulted. The Consumer may contact the IKEA Mexico Customer Service Center through the following means:

• Telephone numbers: 55 83 10 83 10.
• E-mail: [email protected]
• Address of IKEA Mexico stores: Calle Ote. 158 389, Moctezuma 2da Secc., Venustiano Carranza, 15530 Mexico City, CDMX.
• IKEA Mexico Web site, in the contact section.

In the case of procedures, notifications of any authority in matters of consumer protection, the applicable address will be located at Calle Oriente 158, número 440, Piso 3, Local JD-01, Colonia Moctezuma, Segunda Sección, Alcaldía Venustiano Carranza, C.P. 15500, Ciudad de México.

As a result of the health emergency caused by COVID 19, IKEA Mexico will prioritize the attention to consumers through digital mechanisms previously established, so consumers are invited to use the email and phone number previously identified.

All notices, information or communications that IKEA Mexico intends to share with the Consumer will be made directly to the email and/or telephone number provided by the Consumer at the time of the transaction.

In the event of any dispute arising out of the application or interpretation of these terms and conditions, IKEA Mexico and the Consumer shall submit to the conciliation procedure of the competent Federal Consumer Protection Attorney's Office or to the jurisdiction of the courts of Mexico City, waiving any other jurisdiction, present or future, that may correspond to them due to their address or any other cause.

Central Offices of the Procuraduría Federal del Consumidor, located at Circuito Interior Maestro José Vasconcelos number 208, Colonia Condesa, Alcaldía Cuauhtémoc, C.P. 06140 Mexico City, Mexico City, telephone (55) 5568 8722 and 800 468 8722.