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Customer Service

Whether you're looking for answers, would like to solve a problem, know more about us or just want to let us know how we do, you'll find relevant information and many ways to contact us right here. We'll help you resolve your issues quickly and easily, getting you back to more important things... like relaxing on your sofa.

Delivery and transportation

We want your shopping experience to be easy. We can take your products directly to the door of your home or you can pick them up at our delivery point.


Shop from home and get it delivered to your front door.

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Click & Collect

Pick up your order at our delivery point.

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Track your online orders

The fastest way to know the status of your shipment.

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Assembly and installation

Installing your kitchen or bathroom can be complicated, so we can do it for you. Just want your brand new BILLY assembled? We can do it too.


Don't want to assemble it yourself? We can do it for you.

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Installation Services

We help you with the kitchen or bathroom of your dreams.

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Our products and planning tools

Are you ready to design your ideal closet? Does your kitchen need a renovation or do you need help choosing the perfect products for your bedroom? Our specialists are ready to help you achieve it. Or you can do it yourself with our planning tools.

Planning Services

Together we will design the perfect solutions for your home.

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Planning Tools

Become a designer with our tools.

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Secure it or Return it!

Together we can reduce the risk of accidents.

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IKEA Gift Card

The flattest gift ever.

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Guarantees, returns and guides

Encuentra todo lo que necesitas saber sobre tus productos y cómo devolverlos si cambias de opinión.

Return Policy

At IKEA you can change your mind!

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Our guarantees begin the day of purchase.

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Buying Guides

Plan, buy and assemble our furniture systems.

Frequently asked questions and contact

You can find many answers in our frequently asked questions section, but if you have more questions contact us to help you solve them.


The fastest way to get your questions answered.

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Contact us

You have questions? We are happy to help you.

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