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Delivery Service (Large Furniture)

About delivery services

The terms of delivery contract shall be in accordance with the Terms and Conditions of Carriage set forth by the delivery company.　Please also refer to "IKEA Terms and Conditions for Sale of Products" on the IKEA website.

On Delivery

  • The product will be delivered to the door of customer’s home unless you requested to the delivery into the rooms in advance.
  • Delivery may delay due to traffic conditions, etc.
  • When receiving the delivery, please check for damage to the packaging of the product by yourself. 

About the delivery of goods 

  •  Depending on the size and dimensions of elevators, entrances, stairs, etc., it may not be possible to carry them in. 
    In addition, if the delivery staff determines that it is difficult to ensure safety, delivery may be postponed.  
  • If delivery is not possible, the order will be cancelled.
    In this case, the delivery fee will not be refunded, so please check the delivery route in advance.

《Delivery Options》 

Please let us know if you need the optional services at the time you request for delivery.

  • Sofa and mattress take back service (learn more "Link of Sofa and mattress take back service TOC")
  • Learn more about other delivery options. “Link of Delivery service page, option section”

About changing the delivery date 

  • If you wish to change the delivery date, please visit tracking order or  My Purchase on the website or contact our Customer Support Centre . Please note that it may not be able to arrange delivery on your desired date and time. 
  • If you postpone the delivery date, you need to receive your order within 14 days of the delivery date.
  • Delivery date cannot be moved up.

What to do when you are not at home

  • If we are unable to receive your order due to your absence, we will take it back. In this case, please contact our Customer Support Center.
  • If the customer does not contact us within 7 days of the delivery date to request reshipment, the order will be cancelled. Shipping charges will not be refunded after cancellation. 
  • Re-delivery will be made after the third day from the date the customer contacts us.

About cancelation