Phone & Chat Purchase Shopping Guide
Chat Purchase
Opening hour 10:00～19:00（Everyday）
To order via chat, please go to Japanese Phone & Chat Purchase page.
*Only Japanese is supported.
Phone Purchase
Many wrong calls have been made. Please check the number carefully. It is IP phone starting with 050.
Opening Hour 10:00～19:00（Everyday）
For business customers until 18:30 (WD・Sat)
Automatic Voice Guidance
[9] English
↓
[2] For help with purchasing, products, store information
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[5] For anything else
↓
[1] For kitchen products and services, such as planning appointments,
[2] For other product enquiries, [3] For anything else
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Access to an operator
Automatic Voice Guidance(Business customers)
[9] English
↓
[1] For help with purchasing, products, store information
↓
Access to an operator
Request a call from us (For purchase ¥10,000 or more)
IKEA will contact the customer during business hours and accept the order
*Depending on the time of your request and the traffic situation, we may contact you the next day.
*You can choose your preferred call time from the available slots. If we are unable to call you on the same day, we will call you at your preferred time the next day.
*If the number of requests exceeds the number that can be handled, we may not be able to request.
Purchasing Flow
Step1 Purchase products
For smooth purchase, have a list of products you wish to purchase at hand.
Step2 Payment
Payment can be made by credit card only. Please complete your payment using the payment link sent to you after completing your order.
Step3 Deliver to your home