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Please tell me the precautions for Phone Purchase.

When ordering, you will need your email address and phone number (available in Japan countries). Some products may not be available for purchase or some services may not be eligible.

Please check the precautions for Phone Purchase service.

  • When ordering, you will need your email address and phone number (available in Japan countries).
  • The store to which the product will be shipped will be determined by the postal code of the delivery destination. If the store to which you want to ship has very little or no stock of the product, you may not be able to purchase the product through Phone Purchase service.
  • We do not ship product from city stores (IKEA Harajuku, IKEA Shibuya, IKEA Shinjuku) or IKEA Yokohama Bay Quarter.
  • The following products, such as outlet products, cannot be ordered through Phone Purchase service.
    • Outlet products
    • Store-exclusive products, some collections
    • Assorted color series
    • Cut fabrics
    • Food
    • Plants (artificial houseplants can be ordered)
  • Sofa and Mattress Take Back Service is not available by Phone Purchase service.

See more about Phone Purchase service

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