Will you accept sofas or mattresses brought directly to an IKEA store?
No. We cannot accept products brought directly to IKEA stores. Please request to use the removal service when you order Delivery Service (paid) when purchasing a sofa or mattress.
In addition, we do not collect other unnecessary items.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Unfortunately, we can only remove sofas or mattresses.
Read moreWe also offer delivery service in-store. If you want to use a delivery service, please ask co-worker before you purchase or use IKEA Online store or IKEA App.
Read moreWe accept returns at IKEA stores, including those purchased in the online store. *Due to the different cashier systems, IKEA Kyoto, IKEA Hiroshima,IKEA Okayama and IKEA pop-up stores do not accept returns for products other than the store where they were purchased.
Read moreIt's important for IKEA that you like your new mattress. If you find that your mattress feels too firm or too soft after a while, you have 90 days to exchange it for a different one.
Read moreUnfortunately, we can only remove sofas or mattresses.
Read moreYes, you can purchase products from the IKEA online store or through Phone Purchase.
Read more