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Contact us / FAQ

Frequently Asked Questions​

Look for the answer to your question in the box below. We will offer you several solutions similar to the situation you are in.​

Here's what you can do yourself​

Do you want to check the status of your order or are you thinking about returning a product? Check out the self-service tools below to help you do just that!​

Manage your order​

Change the delivery date / time and cancel the order.​

See details​

My case

Track your case status and next steps, such as your refunds. Log in to your IKEA account first.

Check my case

Damaged products

Did you receive a damaged product from IKEA? Please go to your order hsitory to notify us.

My orders

Spare parts​

Find and order screws and get it delivered to your mail box.​

See details​

Lost and found​

Your lost items can be checked on iLost.​

See details​

Contact us​

Customer Harassment

IKEA Japan strives to respond in good faith to customer inquiries and requests regarding our products and services. At the same time, we place great importance on protecting the dignity and working environment of our co-workers, who are close to our customers and provide support to them every day.
For this reason, as a means of realizing the customer's request, we may refuse to provide services or customer support if we judge that the act falls under harassment of the co-worker, such as words and actions that deviate from the scope of common sense or excessive demands based on socially accepted norms.
In addition, if these acts are judged to be malicious, we will take appropriate action after consulting with the police or lawyers.
Thank you for your understanding and cooperation.

Phone

Not finding what you are looking for in our most frequently asked questions?  Reach out to us. We are here to support you.

You can return assembled or used furniture within 365 days of purchase, provided certain conditions are met. Please first check the procedures for returns, exchanges, and cancellations.

Opening hours​ 10:00-18:00 （everyday）​

Many wrong calls have been made. Please check the number carefully. It is IP phone starting with 050.
Call rates are the same nationwide. (3.6 yen for 1 minutes for landlines, 21 yen for 30 seconds for mobile phones)​
It is not possible to connect directly to the store.​​

Business customers

Dedicated staff are available to support business customers.
For large orders and quotes, please request them through the online store exclusively for business customers. To use this, you will need to register and log in to IKEA Business Network.

Opening hours​ 10:00-18:00（Weekdays and Saturdays）