Will I be able to change my Click & Collect appointment later?
Click & Collect appointments cannot be changed once the order has been placed.
Unfortunately, we are unable to change your date or time-slot once booked. However, we hold onto orders for up to 48 hours in-store, and up to seven days when booked at external collection points.
If this isn't appropriate, you can cancel your order through your online account, if required. You can simply manage and track the order you placed online here. You just need your order number from your order confirmation email and email address. However, once your order begins to progress through our system we may not be able to amend or cancel it via this method. In this case please let us know.
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Can I remove items from my order after purchase?
You cannot remove any items from your order after it has been placed.
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Depending on stock levels, your preferred pick-up point could be unavailable at times. Please try to check back the next day.
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Why can’t I choose my preferred delivery method?
The delivery methods we offer depend on the products you want to buy and the stock availability in your selected Eircode area, for the allocated delivery time.
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Can I swap items on my order after purchase?
You cannot swap any items on your order after it has been placed.
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Why does the availability of the products change throughout checkout?
The availability of products depends on your selected location as well as preferred delivery method. A product may be available at your selected location, but unavailable with a specific delivery method and vice versa.
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Why is my order split into two different deliveries?
We want you to receive your products as soon as possible. Some products may however be stocked in-store and others in warehouses, which impacts delivery.
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