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How does the IKEA kitchen installation service work?

Installing a new kitchen is an exciting journey. To ensure it goes as smoothly as possible, it's helpful to understand the process from start to finish. This 5-step guide outlines each step, clarifying what our team does and what you will need to do to prepare for a successful installation.

1. Before you book – Planning for success 
Proper preparation is the key to a seamless installation. Before booking the service with your IKEA kitchen specialist, you should consider the following: 
    • Measure and plan: A successful installation starts with a precise plan. We will always recommend taking your kitchen measurements yourself to save time and costs. If you are unfamiliar with taking kitchen measurements, we recommend starting by watching our kitchen measurement video instructions. When you have your measurements ready, we recommend booking a kitchen planning appointment with one of our kitchen specialists so that we can help you create your dream kitchen plan and discuss the kitchen installation service in more detail.
    • Prepare your space: The room must be ready for the installers well ahead of the installation, so we recommend planning any construction work early. This includes completing all structural, building, and groundwork before the installation start date. This includes any work on walls, windows, doorways, ceilings and flooring. You must also ensure all utility connections (electrical, plumbing, gas) are in the correct final positions. If you have an old kitchen and have not opted for the additional Kitchen Removal Service (not included with the kitchen installation service), your old kitchen must also be removed.
    • Obtain permissions: You are responsible for securing any applicable planning permissions or building regulation consents for your project. 
    • Consider additional services: Think about whether you will need help with other parts of the project. We offer separate services that can be booked along with your installation, such as a kitchen removal service for your current kitchen.
2. Booking and managing your service 
    • Booking your service: The installation service can only be booked through an IKEA kitchen specialist during your kitchen planning appointment. They will provide a full quotation and help you book the service. The specialist will discuss the installation service with you and provide a detailed quotation based on your final plan, as well as make sure a (mandatory) pre-installation visit is booked. Wherever possible, we will suggest planning the installation service as close as possible after the delivery of your kitchen, but we recommend keeping 7 days between the delivery of your kitchen items and the start of the installation to give you time to check that all items have been delivered correctly and correct anything that may not have been delivered according to plan.
    • Rescheduling or cancelling: If your plans change, you can reschedule or cancel your installation. Please contact us at IKEA Customer Service at least 48 hours before the installation start date to avoid any fees. Please note that if you cancel your order less than 48 hours before the appointment, or if you are not on-site when the installer arrives, a fee will be charged to you to cover the installer's wasted labour charge. Please note that online order management tools cannot be used to modify an order that includes an installation service, so we recommend that you contact us at IKEA Customer Service as soon as you can when you are considering rescheduling or cancelling the kitchen installation.
3. The Pre-Installation Visit – Confirming the details 
Once your kitchen is ordered and your installation service is booked, the next step is the Pre-Installation Visit (PIV). The Pre-Installation Visit is a crucial check to ensure your plan will work perfectly in your space. This visit is non-intrusive, meaning the installer will not open walls or floors. The installer assigned to your project will contact you by phone or email to arrange a convenient time for the visit.
During the visit, the installer will:
    • Check and verify: The installer will check your room's measurements and conditions against the kitchen plan you signed off on. 
    • Discuss supplementary work: If any work is needed that falls outside the scope of our service (e.g., minor plumbing adjustments, electrical work, removal of existing kitchen), the installer will identify this. They may be able to provide you with a written quote to complete these tasks under a separate, private agreement. You are not obligated to use them for this work; you can decide for yourself if the additional work will be performed by our installer or another installer of your choice. Make sure that any supplementary work can be completed well before the kitchen installation takes place to prevent any delays in the process.
    • Finalise the plan: The installer will discuss the project timeline with you and make any necessary final adjustments to the plan. 
Your responsibilities during the visit: 
    • Be present and available: Ensure you are at home for the Pre-Installation Visit to discuss the plan and any potential issues with the installer. 
    • Sign off on the plan: You must carefully review and sign the PIV-form to confirm you are happy with the final plan. The installation will be based on this signed-off document. Do not sign it until you are completely satisfied. If you have any additional questions about the Pre-Installation Visit, discuss them with the installer first and, only if required, contact us at IKEA Customer Service.
4. During the installation – Bringing your kitchen to life 
This is when your dream kitchen becomes a reality. On average, most installations are completed within X to X days/weeks.
Before the installer arrives, please: 
    • Check your delivery: When your IKEA kitchen products arrive, it is your responsibility to check that all boxes, worktops and appliances have been delivered correctly and without any damage. Any damaged or missing items that are not discovered before the planned installation date could create a delay in the installation process, so make sure you contact us at IKEA Customer Service as soon as possible when you find that items are missing or damaged.
    • Store your products: Place all the flat-pack boxes and appliances in the room where the kitchen will be installed, or in an adjacent room. This ensures they are ready for the installer. 
What the installer does during the installation: 
    • Kitchen removal (Optional, not included as standard): If you have opted for the Kitchen Removal Service, the installer will dismantle and remove your old kitchen on day one, before starting the new installation. 
    • Installation: The installer will carry out all the work included in the service, from assembling cabinets to fitting worktops and installing your IKEA appliances. 
    • Maintain a clean workspace: The installer will practice clean work habits and try to keep dust and disruption to a minimum. 
Your responsibilities during the installation: 
    • Provide clear access: Ensure the installer has clear, safe, and uninterrupted access to the work area. 
    • Provide facilities: You must provide adequate power, lighting, and heating for the installer to work safely and effectively. 
    • Protect your home: While our installers are careful, you should take steps to protect your belongings by moving fragile items and covering furniture and floors in adjacent areas with dust sheets. 
5. After the Installation – Completion and enjoyment 
Once the work is finished, there are a few final steps to complete the process. 
What the installer does: 
    • Final Clean-up: The installer will sweep the job site. 
    • Waste disposal (Optional, not included as standard): If you have opted for the waste disposal service, the installer will remove all the product packaging from your new kitchen. If not, you are responsible for disposing of the packaging.
Your responsibilities: 
    • Final inspection and sign-off: You must inspect the completed work with the installer. If you are happy, you will be asked to sign a certificate of completion. You must note any issues or concerns on this certificate, as IKEA will not accept liability for damage or loss claimed later that was not noted at this time (excluding latent defects covered under the conditions of IKEA product and service guarantees). 
    • Keep important documents: Save all assembly documents, instruction manuals, and any spare parts provided. 
    • Enjoy your kitchen: Start making new memories with the peace of mind that your installation is covered by a 5-year workmanship guarantee. 
 

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