How do I shop at IKEA?
There are many different ways of shopping at IKEA!
There are many ways to shop at IKEA:
Online - You can place an order on our website 24 hours a day, 7 days a week, 365 days a year which can be delivered to your chosen address or an external pick up point.
In-store - You can visit one of our stores located around the UK, where you can either take items home the same day or arrange a home delivery service which is from the next day. We can also organise assembly, kitchen installation, van hire, home planning and removal of old furniture for you while you are in store.
Click & Collect - You can also place an order on our website to collect from any of our Order and collection point locations and selected stores.
Order and Collection points - You can visit one of our Order and Collection points where you can plan, design and experience the IKEA range, then place an order for either home delivery or to come back and collect later. We are also able to organise all the same services as our main stores in the OCP!
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Does IKEA have any mobile apps?
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You can send us feedback on your shopping experience, and can review products you have purchased on our website.
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Why is the item I'm looking for not in stock?
Like many retailers, we’re experiencing some difficulties with our supply and are therefore experiencing some availability issues.
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Can I make an IKEA order over the phone?
We are able to accept orders over the phone.
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Is it possible to test the product at home and return it if I'm not satisfied?
Within the 365 days you have the right to test the product and if it doesn't meet your expectations we're happy to take the product back, as long as it is used within a certain extent and is still in a saleable condition.
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I purchased a product on Family Card offer, but forgot to swipe my card. Can I get a partial refund?
As long as you meet the relevant requirements and the offer is still active, we can offer a refund of the price difference if you claim within 7 days.
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