How do I make a complaint?
We understand sometimes not everything goes to plan, however, we always have our friendly customer support co-workers on hand to help with any queries or complaints you may have, whether these be regarding an in-store or an online purchase.
We are sorry something has gone wrong. We have several contact methods for you to contact us through if you need to make a complaint. Please click here to view our contact us page. Alternatively, if you would prefer to speak to a co-worker in the store, then please visit the Customer service areas located near the rear entrance.
With all of our contact methods, you will be required to confirm your personal information if this concerns a purchase or an order, so please make sure you have all of the information you need to hand.
Our current Contact Centre opening hours are:
- Monday – Saturday: 07:00 – 20:00
- Sunday: 07:00 – 19:00
In the unlikely event that our Customer Service team are unable to resolve your complaint and you are still not satisfied, you may refer your complaint to the Competition and Consumer Protection Commission, which maintains a list of Alternative Dispute Resolution entities. We will engage in this process in good faith with you as required.
Alternatively, if your complaint is regarding products or services purchased from IKEA.com and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr/.
Please note that following submission of your complaint on the EU platform, you will be directed to a listed ADR entity.
Any further information can be found on our website in our "Terms and Conditions - IKEA".
Did you find this useful?
Thank you for your feedback!
What particular parts of our answer do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We're sorry to hear that your kitchen appliance isn't as expected.
Read moreMake sure that you have left a space in the middle of your postcode. If the issue persists, let us know.
Read morePlease visit the IKEA Family page on our website, and make an account using the email account that you used to create your account.
Read moreAny contact you make with us will be with through one of our friendly customer support centres.
Read moreThat depends on far along your delivery is and the type of delivery service.
Read moreYou will need to enquire at the relevant store and make contact with the store management team to seek approval.
Read more