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How do I make a complaint?

We understand sometimes not everything goes to plan, however, we always have our friendly customer support co-workers on hand to help with any queries or complaints you may have, whether these be regarding an in-store or an online purchase.

We are sorry something has gone wrong. We have several contact methods for you to contact us through if you need to make a complaint. Please click here to view our contact us page. Alternatively, if you would prefer to speak to a co-worker in the store, then please visit the Customer service areas located near the rear entrance.

With all of our contact methods, you will be required to confirm your personal information if this concerns a purchase or an order, so please make sure you have all of the information you need to hand.

Our current Contact Centre opening hours are:

  • Monday – Saturday: 07:00 – 20:00
  • Sunday: 07:00 – 19:00

In the unlikely event that our Customer Service team are unable to resolve your complaint and you are still not satisfied, you may refer your complaint to the Competition and Consumer Protection Commission, which maintains a list of Alternative Dispute Resolution entities. We will engage in this process in good faith with you as required.

Alternatively, if your complaint is regarding products or services purchased from IKEA.com and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr/.

Please note that following submission of your complaint on the EU platform, you will be directed to a listed ADR entity.

Any further information can be found on our website in our "Terms and Conditions - IKEA".

 

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