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How do I order bigger spare parts?

If you'd like to order a bigger spare part for a product under warranty, or are unable to find the spare part number, you can reach out to Customer Service online or in IKEA stores.

You can order bigger spare parts if you need to renew a product that you already own and is still under warranty. Bigger spare parts that do not have 6-8 identification numbers require assistance from a co-worker to identify and order. 
How do I place a bigger spare parts order online? 
You can contact IKEA Customer Service online to order bigger spare parts for products under warranty. A co-worker will help you identify the part you're missing and the availability of the part you need. If the part is in stock, they will help you complete the order and arrange the delivery for you. Please have your order number or receipt close at hand when reaching out to a co-worker. 
How do I place a bigger spare parts order in-store? 
If you choose to visit an IKEA store, make sure that you bring your purchase invoice or receipt with you and ensure the product is still under warranty. If you have used your IKEA Family account at the time of purchase, you can also access your receipt by logging in and viewing your Purchase history. Once at the store, head to the Customer Service desk, usually located near the store exit. An IKEA co-worker will assist you in identifying the missing part. If the part is in stock, you may be able to take it home immediately. If not, the co-worker can help arrange a home delivery for you when the part is in stock.
How do I order bigger spare parts for discontinued products? 
If you need spare parts for IKEA products that have been discontinued but are still under warranty, please type "I want to talk to a human" in the chat. Alternatively, you can call IKEA Customer Service on 01 696 6246. A co-worker will help you to check for the parts you need, their availability, and order it for you if needed. Make sure to have the product information ready before reaching out.
What are the delivery options available for bigger spare parts? 
Bigger spare parts will be delivered to your home. This can take up to 14 days and is free of charge.
How do I track the bigger spare parts order? 
After ordering your bigger spare part, you will receive a confirmation email. Depending on how the part is being sent to you, you will either be able to track your delivery through a tracking link sent after the part is dispatched, or you will be advised that you can contact us to check on the progress of your bigger spare part order if the expected delivery window has elapsed.
Additional support 
If you did not receive your big spare parts order, please type “I want to talk to a human” in the chat. Alternatively, you can call IKEA Customer Service on 01 696 6246. A co-worker will support you to resolve any issues with your order.
 

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