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How to return an IKEA product​

On this page, you will find instructions on how to return an IKEA product. Read more detailed information about the right of return and the 90-night trial right for mattresses, pillows, and duvets on the Returns page.

Express Return

Save time at the store by registering your return in advance. After registration, you will receive instructions and a QR code via text message or email. When you arrive at the customer service desk of your chosen store, you will be served through a separate queue.

Return to an IKEA Store

You can return products to your nearest IKEA store.

Parcel return

You can return the product to a Posti service point or parcel locker.

Package dimensions:

  • To a Posti service point: max 25 kg (does not apply to opened mattresses)
  • To a Posti parcel locker: 59x60x36 cm, max 25 kg

Online Store and remote Customer:

  • When you exercise your 14-day right of withdrawal, the return is free of charge.
  • When you register a return within 14-365 days from the delivery date, the return fee is €4.90.

IKEA Store Customer:

  • When you register a return within 365 days from the purchase or delivery date, the return fee is €4.90

Truck return

  • You can return products as a trucn return when the weight of the items to be returned exceeds 25 kg or the size of the product/package is larger than 80 x 150 cm.
  • The service price is the same as the Delivery to your address service and is determined by the value of the returned products and your postal code.
  • Our partner will pick up the products from your address.
  • If necessary, the returned product must also be disassembled so that it can be easily carried into the transport vehicle.
  • The returned product must be protected to ensure it remains intact during transport.
  • If you want to exchange the product, create a new order for the new products. Then register the truck return and choose the same pickup time as the delivery time for the new order.
  • If the product return involves a claim follow the instructions on the Claims page

Cancellation of the order​

It is possible to cancel an order on the Track and Manage your order page, if the order has not been processed too far. If it is no longer possible to cancel your order, you will see a message on the page. This may be because processing of your order, such as picking, has already started, or because your order is linked to a service that cannot be cancelled via our website. In these cases, you can enquire about the possibility of cancellation from our customer service.