Returns and Claims
This page summarises how to return a product to us, our IKEA return policy and making a claim at IKEA.
Returns
Our belief is that everyone should be able to try our products at home – and to change their mind about them. That's why we offer a 365-day exchange and return policy for our products and a 90-night trial period for mattresses, duvets and pillows (excluding decorative pillows).
Read more or create a return on the How to return page.
Claims
Our IKEA claims process is for making a claim within a product's guarantee period. Many of our products come with a guarantee.
Have an issue with one of our services? Visit our IKEA claims page to find out how to tell us.
IKEA spare parts
Our IKEA spare parts service is for when our customers want to repair their products, and through it we supply spare IKEA assembly parts, such as bolts and screws, and spare IKEA furniture parts.
Smaller spare parts such as screws and bolts can be ordered free of charge via our website. Furniture parts such as the IKEA sofa armrest, order through our customer service.